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Wealth Enhancement · 23 hours ago

Senior Client Service Associate

Philadelphia, PA

Full-time

Onsite

Mid, Senior Level

$65K/yr - $80K/yr

3+ years exp

Wealth Enhancement is an independent wealth management firm dedicated to enriching the lives of clients through personalized financial planning. The Senior Client Service Associate will serve as a liaison between clients and Financial Advisors, ensuring exceptional service and support while managing client onboarding, relationship management, and operational projects.

Financial ServicesRisk ManagementWealth Management

Responsibilities

Leads thorough client onboarding - collect documentation, manage account setups, transfer assets

Ensures accurate completion of prospect/new client paperwork/set up

Follow up on funds transfer from surrendering company

Maintains (CRM-Salesforce) database

Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors

Record incoming assets to the appropriate blotting tool

Dialogues with client to understand their personal history and current financial needs

Prepares account transactions, trades, deposits, withdrawals, RMDs, etc

Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, includes death claim processing

May work with client’s tax or legal counsel on client concerns

Gather client data and may prepare the materials for client meetings and reviews

Conducts Tax Research (1099s)

Completes any review follow up needs for client

Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines, operational processes and sales model

Understands financial terminology and products

Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practices

Attends Client Services and company educational events

Assists Advisor Team Operations to streamline processes

Completes operational projects to support enhancements and changes

Communicates process and sales updates to team

Qualification

Client onboardingSalesforceFinancial terminologyWealth management experienceCommunication skillsOrganizational skillsRelationship buildingAttention to detail

Required

4 year college degree preferred

3+ years of experience in RIA or wealth management client servicing

Excellent oral and written communication skills

Proficient with Salesforce, Power Point and Microsoft Office

Organization skills and strong attention to detail with the ability to prioritize workflow and projects; able to work with deadlines and be flexible under pressure

Developing client relationship/trust as observed by Financial Advisor

Flawless recording of buys/sells and other key data within Salesforce

Demonstrated industry and product knowledge

Builds/maintains effective relationships with clients

Benefits

Training and professional development

Medical, dental and vision coverage (Available to employees and their families)

Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses

Life and AD&D insurance – employer paid and voluntary options

Short-term and long-term disability, workers compensation – employer paid

401k with match and profit sharing

Wellness programs and resources

Voluntary benefits, including pet insurance

18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)

12 paid holidays each year (10 pre-determined and 2 floating days)

Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)

Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Company

Wealth Enhancement

In 1997, four advisors sharing an office space discovered they also shared an essential belief: The financial services industry needed a new and better way to provide advice to clients—one that would help relieve stress from their clients’ financial lives.

Founded in 1997

Plymouth, Minnesota, USA

1001-5000 employees