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California Closets · 5 months ago

Customer Liaison (Customer Service Coordinator)

5350 Main St, Williamsville, NY 14221, USA

Full-time

Onsite

New Grad, Entry Level

California Closets is a leader in premium space management, providing custom-designed organizational solutions and exceptional service. The Customer Liaison is responsible for delivering an exceptional brand experience by efficiently scheduling appointments and addressing client needs through various communication channels while maintaining showroom standards.

FurnitureHome DecorInterior Design

Responsibilities

Completes appointment scheduling in an efficient and detailed manner for our Design Consultants, using the Customer Relationship Manager (CRM)

Answers incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs

Directs client issues, concerns, and/or complaints to management team while working in conjunction with designers and the management team to bring them to a resolution, as needed

When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary

Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties

May provide customer communication support as it relates to installations, confirmations, and return visits

Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled