A+ Federal Credit Union · 5 months ago
Indirect Loan Processing Supervisor
Austin, TX
Full-time
Hybrid
Mid Level
3+ years expA+ Federal Credit Union is seeking an Indirect Loan Processing Supervisor to oversee the operational activities of their indirect loan processing department. This role involves managing a team, improving processes, and collaborating with various stakeholders to ensure the success of indirect loan programs.
BankingDebit CardsFinancial Services
Responsibilities
Supervise the daily operations of the Indirect Processing team, including scheduling, hiring, training, coaching, time keeping, and payroll
Update team timecards and monitor accrued leave as needed
Provide support and development dialogues for the Indirect Processing team
Schedule and coordinate team huddles, department dialogs and individual dialogs with staff
Maintain ongoing team training and career development plans including product knowledge, departmental cross-training, and applicable regulatory compliance
Complete employee performance observations and evaluations, including promotion recommendations or corrective actions, as needed
Monitor and manage the indirect processing queues and service level agreements with members, dealerships, and other indirect partners
Collaborate with consumer lending leadership to develop cross-training plans, metrics, productivity expectations, service level standards, tracking/reporting and production scorecards for the Indirect Processing team
Manage the monthly dealer reserve process, including reports, balancing and dealer notifications
Foster a positive environment of communication and feedback with internal departments, dealers and other indirect partners
Resolve disputes and escalations from members and dealers, and any other service-related issues
Assist Collections and lending leadership with collections, repossessions, and buyback situations for indirect loans
Complete overrides and approvals as needed, within established policies and procedures
Support the Indirect Processing team with processing, funding, and resolving funding issues as needed
Assist consumer lending leadership with managing indirect programs and partnerships, monitoring product origination and portfolio performance, and developing data-driven strategies to meet established goals
Support department and business unit projects, create project plans and change requests, lead project meetings, and manage communication with stakeholders and project team members
Access and utilize available data to build/maintain production reports for Indirect Processing team activities, product or vendor performance
Participate in departmental planning and budgeting for staffing and future initiatives
Assist with loan applications for A+FCU employees as needed
Collaborate, create and update department related procedures
Assist with system administration duties, including adding and removing employees from third party websites and systems
Schedule and conduct individual dialogs with direct manager monthly
Participate in outside credit union sponsored activities and community/education events to increase credit union awareness
Perform other duties as required or assigned
Qualification
Required
High school diploma or GED equivalent required
Three years consumer lending experience required, including vehicle loan processing
One year supervisory experience required
Advanced knowledge of consumer vehicle loan products, programs, policies/procedures, and fraud prevention
Advanced knowledge of indirect processing, funding, documents, titling, and workflows for dealership purchases and refinance aggregators
Strong working knowledge of consumer underwriting concepts such as credit scores, loan to value, and other underwriting ratios
Demonstrated team leadership and/or coaching abilities
Excellent verbal and written communication skills
Intermediate math/accounting skills, analytical and data entry skills
Strong organizational skills and attention to detail
Problem solving skills, including dealing with potential conflict
Ability to work independently and as part of a team, with flexibility to adapt to change
Intermediate MS Office suite experience
Must have the ability/stamina to work at least 40 hours a week
Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
Must be able to communicate continuously through telephone, e-mail and in-person communications
Must be able to engage in problem-solving skills to help identify and solve potential issues in the field
Preferred
Bachelor's degree preferred
Experience with solar and/or merchant loan processing preferred
Company
A+ Federal Credit Union
A+ Federal Credit Union is a full-service financial institution that offers financial education, credit union, and online banking services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Julie Bowering
Senior Vice President of Lending
Recent News
2025-10-17
2025-09-25
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