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DAT Freight & Analytics · 3 months ago

Technical Program Manager, Integrations

Seattle, Washington, United States

Full-time

Hybrid

Mid, Senior Level

$126K/yr - $177K/yr

5+ years exp

DAT is an award-winning SaaS technology company specializing in transportation supply chain logistics. As a Technical Program Manager, you will be responsible for managing API integrations, collaborating with engineering and sales teams, and ensuring successful technical implementations to enhance customer satisfaction.

LogisticsTransportation

Responsibilities

Act as a technical liaison on API integrations for customers and TMS partners, from pre-sales through post-implementation

Collaborate with multiple engineering teams to design, implement, and test API integrations

Lead time-sensitive, cross-functional initiatives that involve product, engineering, sales, and customer success teams

Develop project plans, track milestones, and ensure timely delivery of customer and partner integrations

Proactively identify risks and resolve issues to maintain project momentum

Facilitate knowledge sharing and scalability by documenting processes, best practices, and technical solutions

Provide training and support to internal teams on API capabilities and integration workflows

Partner with the sales team to understand customer needs and translate them into technical requirements, and then translate those technical requirements into actionable plans

Deliver technical presentations and demos to customers, showcasing the value of our platform

Act as a trusted advisor, building strong relationships with external stakeholders and partners

Analyze integration performance and provide actionable insights to improve efficiency

Utilize data to inform product improvements and customer engagement strategies

Generate reports and dashboards to communicate key metrics, trends, and insights

Coordinate with external vendors to ensure timely delivery of services and adherence to technical requirements

Evaluate vendor solutions and provide recommendations to optimize partnerships

Manage vendor relationships, contracts, and performance metrics

Qualification

API integrationsTechnical program managementData analysisSQL fluencyCRM toolsData visualizationProject management toolsVendor managementTransportation Management SystemsLogistics knowledgeCommunication skillsInterpersonal skills

Required

Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)

5+ years of experience in technical program management, sales engineering, or a related role

Strong understanding of API design, implementation, and troubleshooting

Comprehension of high-level architecture and design of systems to facilitate integrations

Possesses knowledge of EDI, middleware, data flow, and system interoperability

Familiarity with data mapping, validation, and quality assurance during integrations

Strong communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences

Experience with data-driven decision-making, including SQL fluency

Familiarity with CRM tools (e.g., Salesforce), data visualization platforms (e.g., Tableau, PowerBI), and project management tools (e.g., Jira, Confluence)