Johnson & Johnson · 5 months ago
Clinical Account Specialist (San Jose, Oakland, San Francisco, Salinas, Santa Clara) - Johnson and Johnson MedTech, Electrophysiology
Santa Clara, California, United States of America
Full-time
Onsite
Entry, Mid Level
$67K/yr - $108K/yr
2+ years expJohnson & Johnson is a leader in healthcare innovation, focused on developing personalized treatments for complex diseases. The Clinical Account Specialist will provide expert clinical product and technical assistance to physicians and EP Lab Staff, educate customers on electrophysiology products, and collaborate with peers to drive business goals.
Hospital & Health Care
Responsibilities
Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of electrophysiology systems and catheter equipment (e.g., The CARTO® System and associated software modules and RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals
Educate customers on all electrophysiology products to optimize effective usage by providing technical and clinical information and in-service training
Collaborate with peers to share best practices to increase value for customers
Use consultative selling techniques to identify potential sales opportunities within the account
Creates awareness of electrophysiology solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business
Maximize customer case support capability through proper planning and scheduling techniques
Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. Ultrasound CAS, FSE, RBD) and other internal and external partners
Develop and share best practices with US Field Sales and Service colleagues and internal partners
Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff
Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information
Prioritize and appropriately respond to requests in a high-stress environment
Maintain composure and problem-solving focus during stressful interactions
Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session
Provide mentoring for new electrophysiology commercial team members as requested
Respond daily to requests by email and voicemail from customers, practitioners and partners
Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input
Maintain Safe Fleet standards according to Company guidelines
Communicate business related issues or opportunities to the next management level
Ensure subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition
Ensure personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures
Perform other duties assigned as needed
Qualification
Required
A minimum of a bachelor's degree, or 4 years of relevant professional work/military experience
A minimum of 2 years of clinical or technical work experience in a patient care or hospital environment, or completion of the Company's ACAS program
A valid driver's license issued in the United States
Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape
Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends
The ability to travel related to this role is required. Must be willing and able to travel up to 40% overnight locally, regionally, and nationally, sometimes on short notice
Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear (i.e. lead aprons), and willing to work variable hours to meet patient needs
May be required to lift up to 60 lbs
Preferred
Electrophysiology/Cath Lab or EP/Cardiovascular Device Industry experience
Maintaining at least one of the following industry certifications – CEPS (IBHRE), RCES/RCIS
Experience working with highly complex technical systems and/or working in a critical patient care setting
Effective and timely communicator with co-workers and all levels of patient care team
Self-starter who performs well with autonomy and can be flexible in a dynamic work environment
Problem solver who can think critically in high pressure environments
Receptive to constructive feedback and collaborates and works well in team environment
Able to take large amounts of data and translate information into actionable insights
Hunger for learning and building new skills
Benefits
Medical
Dental
Vision
Life insurance
Short- and long-term disability
Business accident insurance
Group legal insurance
Consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
Caregiver Leave – 10 days
Volunteer Leave – 4 days
Military Spouse Time-Off – 80 hours
Company
Johnson & Johnson
At Johnson & Johnson, we believe health is everything.
10001+ employees
H1B Sponsorship
Johnson & Johnson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (56)
2023 (58)
2022 (59)
2021 (44)
2020 (27)
Funding
Current Stage
Late StageLeadership Team
Alex Gorsky
Former Chairman and CEO, Johnson & Johnson
Joaquin Duato
Chairman of the Board and Chief Executive Officer
Recent News
2025-10-07
2025-10-07
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