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Bank of Hope · 1 day ago

CIB Deposit Support Lead

Los Angeles, CA

Full-time

Onsite

Senior Level

$140K/yr - $150K/yr

7+ years exp

Bank of Hope is seeking a CIB Deposit Support Lead to manage and coordinate deposit account opening and customer onboarding efficiently. The role involves streamlining procedures, providing exceptional customer service, and ensuring compliance with regulatory requirements.

BankingFinancial ServicesInsuranceVenture Capital

Responsibilities

Responsible for managing and coordinating the deposit account opening and deposit customer onboarding in a timely and efficient manner

Identify opportunities for streamlining and improving account opening procedures working closely with internal teams to enhance overall efficiency (including with regard to deposit control/tri-party or similar agreements)

Provide exceptional customer service by addressing inquiries, resolving concerns, and providing guidance

Liaise with internal teams on BSA/AML/KYC matters to ensure alignment to requirements and standards

Supervise the account opening, account maintenance, and where appropriate execution of Bank’s duties as depository institution under deposit control/tri-party or similar agreement

Adhere to policies and procedures plus industry and regulatory compliance

Work with relevant internal support groups on account opening and on-going account maintenance

Provide highest level of customer service when needed

Take customer centric approach to problem solving ensuring high level of service while adhering to regulatory and bank requirements and expectations

Ensure all deposit control/tri party or similar agreements are in alignment with bank’s operational abilities

Ensure implementation of practices and procedures to ensure high level of performance and ability to meet expectations regarding deposit control/tri-party or similar agreements

Qualification

Commercial banking experienceBSA/AML/KYC knowledgeBusiness developmentCustomer serviceExcel proficiencyWord proficiencyPowerPoint proficiencyOutlook proficiencySelf-starter