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Goodman JFS of Broward County · 4 months ago

Behavioral Health Administrative Assistant

Tamarac, FL

Full-time

Onsite

New Grad, Entry Level

Goodman JFS of Broward County is a behavioral health organization seeking a Behavioral Health Administrative Assistant to support the ongoing smooth functioning of their program. The role involves a variety of administrative tasks, including client interaction, assisting clinicians, and maintaining office needs to ensure high-quality client care.

Health CareNon Profit

Responsibilities

Greet clients at front desk and answer phones to answer client questions, provide resources and transfer to the correct department as needed

Directly assist clinicians, supervisor and director on client follow-ups, internal paperwork, and support with EHR system

Support supervisor and director in entering and gathering data needed for funding reports and internal use

Directly assist clients in utilizing the EHR Patient Portal, DocuSign and/or Adobe Sign for completion of documents & provision of electronic payment

Assist billing department in gathering any forms needed from client

Support medical records department in gathering documentation

Support staff in ensuring requirements are met for CARF accreditation

Maintain office needs such as tracking office supplies and working with JFS team when other office needs arise in the suite

File electronic forms into patient charts

Assist staff with GoTo (phone system) needs

Create and maintain spreadsheets to track office needs, client contact needs, and data collection

Create JMBHC weekly meeting agenda

Create and upload JMBHC weekly meeting minutes

Send clients satisfaction surveys via Survey Monkey

Create and update Walkthroughs and How-to’s for clinicians to use when new procedures are set in place

Other tasks as assigned by supervisor

Qualification

EHR database experienceMicrosoft OfficeCustomer service skillsAdministrative support experienceMulti-taskingProblem-solvingCommunication skillsInterpersonal skillsFlexibility

Required

High School Diploma

Experience and/or interest in mental health field

Superior customer service skills

Experience in administrative support roles

Intermediate computer skills; experience with Microsoft Office (word, excel, outlook, Teams), Adobe, and Zoom platform

Attributes important for this position include problem-solving, sensitivity, analytical ability, strong communication and interpersonal skills, patience, flexibility, and ability to function independently and multi-task