5 Senses Hospitality Management · 4 months ago
Guest Services/Front Desk Agent
Basalt, CO
Full-time
Onsite
New Grad, Entry Level5 Senses Hospitality Management is dedicated to providing genuine hospitality experiences that engage the five senses of guests and team members. The Guest Services/Front Desk Agent will be responsible for greeting guests, managing check-ins, anticipating guest needs, and resolving any concerns to ensure guest satisfaction.
Hospitality
Responsibilities
Provide guests and team members with professional, efficient, courteous and genuine hospitality
Enthusiastically greets guests, promptly and properly checks them in; advising the guest on hotel amenities
Anticipates guest’s needs and offers services prior to the guest asking
Properly prepares the night audit package following the property specific best practices and Brand Standards
Possesses strong computer skills and adaptability to learning new systems
Manages guest’s concerns appropriately and resolves issues to the guest’s satisfaction keeping business objectives in mind
Maintains an organized work area and ensures follow up is done as needed with both the guest and team member until issues are resolved
As the primary guest contact, show patience and a willingness to help and support the guests with their requests
Be aware of the Guest Service Scores and understand role ensuring guest satisfaction
Attends all mandatory meetings and timely completes all required training
Qualification
Required
Provide guests and team members with professional, efficient, courteous and genuine hospitality
Enthusiastically greets guests, promptly and properly checks them in; advising the guest on hotel amenities
Anticipates guest's needs and offers services prior to the guest asking
Properly prepares the night audit package following the property specific best practices and Brand Standards
Possesses strong computer skills and adaptability to learning new systems
Manages guest's concerns appropriately and resolves issues to the guest's satisfaction keeping business objectives in mind
Maintains an organized work area and ensures follow up is done as needed with both the guest and team member until issues are resolved
As the primary guest contact, show patience and a willingness to help and support the guests with their requests
Be aware of the Guest Service Scores and understand role ensuring guest satisfaction
Attends all mandatory meetings and timely completes all required training
Previous Front Desk experience
High school diploma or equivalent
Experience in customer service
Strong problem solving and conflict resolution skills
Willingness to work overnight shifts and independently to accomplish tasks
Strong written and communication skills, additional language a plus
Benefits
Competitive Medical, Dental and Vision benefits
Wellness and Commuter Stipend
Vacation PTO Plan and Paid Sick Days
7 Paid Holidays
Free nights at our hotels
Monthly fun and recognition
Daily Pay (RAIN)
Company
5 Senses Hospitality Management
We ignite all 5 senses through acts of genuine hospitality. OUR MISSION TOUCHING the hearts of our guests and teams is what drives us.
Founded in 2020
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Cynthia Wallis
DUAL DIRECTOR OF SALES
Company data provided by crunchbase