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Premier Truck Group · 4 months ago

Financial Services Administration Supervisor

Reading, PA

Full-time

Onsite

Mid Level

Premier Truck Group is the largest Freightliner dealer group in North America, dedicated to providing exceptional service and a diverse work environment. The Financial Services Administration Supervisor will oversee finance and lease deals, ensure compliance with regulations, and maintain customer satisfaction while building relationships with lenders.

Automotive

Growth Opportunities

Responsibilities

Builds rapport with lenders and Penske to build a base of referrals to establish customer network

Maintains impeccable reputation with lenders

Produces & submits accurate paperwork for title work and secures funding from finance sources in a timely manner

Provides customers with explanation of aftermarket products and extended warranties

Provides customers with complete explanation of manufacturer and dealership service procedures and policies

Develops and monitors guidelines for working with customers to ensure maximum customer satisfaction

Processes finance and lease deals accurately, fairly and in accordance with local, state and federal statutes and company policies, when needed

Conducts business in an ethical and professional manner

Understands and complies with all federal, state, and local regulations that affect used-vehicle and finance departments

Checks all paperwork for, but not limited to, all required documents, correct title, lien information, taxes, consumer information before forwarding to accounting

Develops and monitors guidelines for working with customers to ensure maximum customer satisfaction

Maintains an adequate and current supply of all required contracts and paperwork needed for completion and finalization of funded deals

Works closely with Financial Services Administration Manager to establish department goals and objectives and ensures that they are achieved

Ensures work areas and customer waiting areas are kept clean

Follows all attendance and punctuality standards and adheres to timekeeping standards

Follows the Code of Business Ethics and Conduct

Understands and follows all work rules and follows lawful directions from Supervisors

Upholds the company’s non-disclosure and confidentiality policies and agreements

Maintains a professional appearance for self and subordinates in accordance with company policy

Attends pertinent training on request

Attends company meetings as required

Support subprime partner (R&K Financial)

Daily request

Status updates

Buybacks

Assist with communication between Penske and R&K

Maintain Salesforce compliance with daily reporting and inputting applications (Canada)

Assist finance team to ensure all required tasks are completed

Train new associates

Confirm training/process guidelines are up to date

Assist with escalations

Involved with process development

Address all credit disputes

Qualification

Regulatory complianceTechnical trainingData analysisSalesforce complianceExceptional communicationProblem-solvingTeam collaborationIndependent work

Required

Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect the new- and used-vehicle and finance departments

Ability to facilitate and/or conduct technical training to other employees

Computer proficient

Exceptional communication skills both oral and written with the ability to effectively communicate via face-to-face, phone, or by other means of communication

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to process data and organize it for management analysis

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to understand and follow work rules and procedures

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Ability to interact well with others and be a positive influence on morale of department, dealership and organization