Reltio · 3 hours ago
Customer Engineer
United States
Full-time
Remote
Mid Level
$77K/yr - $142K/yr
3+ years expReltio is a company that specializes in AI-powered data unification and management. The Customer Engineer role involves providing expert technical support to customers, resolving complex issues, and enhancing customer satisfaction through proactive communication and collaboration with various teams.
AnalyticsData GovernanceData IntegrationData ManagementPaaSSaaSSoftware
Responsibilities
Handle complex technical problems for our customers that include technical configuration, workflow compilation, lambda code debug, integration and JSON knowledge
Resolve all categories of customer technical issues (questions, tasks, and problems) through diligent research, reproduction, and troubleshooting per the organizational goals
Provide alternate solutions and exercise independent judgment in developing methods, techniques, and evaluation criteria that lead to prompt resolution of issues
Provide high-quality customer engineering assistance that results in high customer satisfaction
Serve as a subject matter expert in multiple product features for supporting, enhancing, and fixing solutions that support a rapidly growing business at a massive scale
Attend meetings with clients to analyze, troubleshoot and diagnose problems
Participate in rapid response teams that include engineering and DevOps to be the face of the customer in communications and feedback
Actively monitor tenant-level alerting tools and participate in collaborative communications for escalation prevention
Provide input on product and service-related enhancement requests back to Engineering, Product Management, Sales, and Marketing teams that will improve our customers' successful use of our products and drive adoption
Operates with minimal guidance on daily tasks and receives high-level directives when taking on new initiatives
Understand and keep up-to-date on the latest product functionality, its dependencies, the underlying architecture, and its operational impact
Participate in a 24/7 on-call rotation, providing after-hours support for critical issues
Share and develop best practices with team members to enhance the quality and efficiency of technical support and contribute to the knowledge base
Proactively communicate to avoid escalations and negative customer satisfaction
Author technical documents on common issues and solutions to build the knowledge base and participate in communities
Support weekend shifts on a rotational/as-needed basis if requested
Lead support initiatives for the betterment of the organization and team
Other duties and responsibilities as assigned
Qualification
Required
Bachelor's degree in Computer Science or equivalent field of study
3+ years of experience with on-premise or cloud MDM solutions
3+ years of experience supporting enterprise products in SaaS in a customer-facing role
3+ years of experience with Public Clouds AWS/GCP/Azure and their services
3+ years of experience with REST APIs and integration tools
3+ years of previous experience as a software engineer, support engineer, or solution engineer supporting Enterprise-focused applications
Experience in data management, master data management, analytics, and big data platforms and technologies
Experience in hands-on programming (ex. Python, Java)
Experience in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis
Experience with RESTful API development and debugging, Postman
Experience with web UI development with JavaScript frameworks
Working knowledge of scalable and distributed data systems using distributed file systems, Java, and cloud technology
Preferred
MS in computer science or equivalent experience preferred
Experience with NoSQL databases (Cassandra, Elastic Search, DynamoDB preferred), and distributed indexes is a plus
Company
Reltio
Reltio powers real-time data intelligence and AI transformation with enterprise-grade security and governance.
201-500 employees
H1B Sponsorship
Reltio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (9)
2023 (13)
2022 (10)
2021 (11)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$237MKey Investors
Brighton Park CapitalNew Enterprise Associates
2021-11-04Series E· $120M
2018-05-24Series D· $45M
2017-04-18Series C· $40M
Leadership Team
Manish Sood
Chief Executive Officer, Founder & Chairman
James Redfern
Chief Financial Officer
Recent News
Business Insider
2025-12-15
Company data provided by crunchbase