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DigiFlight, Inc. · 2 hours ago

System Administrator III

Fort Meade, MD

Full-time

Onsite

Mid Level

DigiFlight, Inc. is dedicated to providing exceptional support to its customers through innovative solutions and a skilled workforce. The System Administrator III role involves managing IT system infrastructure, troubleshooting, and providing support for various IT systems, including client/server and network devices.

Information and Communications Technology (ICT)Information Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems

Manages IT system infrastructure and any processes related to these systems

Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc

Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

Provides support for the escalation and communication of status to agency management and internal customers

Provides support for the dispatch system and hardware problems and remains involved in the resolution process

Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance

Qualification

UNIXWindowsIT system infrastructureProblem resolutionHelp Desk supportCommunication skills

Required

TS/SCI Fullscope Poly

Experience in implementation, troubleshooting and maintenance of Information Technology (IT) systems

Management of IT system infrastructure and related processes

Support for IT systems including day-to-day operations, monitoring and problem resolution for client/server/storage/network devices, mobile devices, etc

Experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution

Support for escalation and communication of status to agency management and internal customers

Support for dispatch system and hardware problems

Configuration and management of UNIX and Windows operating systems

Installation/loading of operating system software

Troubleshooting and maintaining integrity of network components

Implementation of operating systems enhancements to improve reliability and performance