Apply on Employer Site

Fragomen · 1 day ago

Client Services Manager (Business Immigration)

San Francisco Bay Area

Full-time

Hybrid

Senior Level, Lead/Staff

$109K/yr - $125K/yr

8+ years exp

Fragomen is a leading global immigration services firm focused on providing exceptional client service in a dynamic environment. The Client Services Manager will manage client relationships, develop legal strategies, and drive business development efforts while ensuring compliance and optimizing immigration programs.

ConsultingDocument ManagementLegalLegal Tech

H1B Sponsor Likely

Responsibilities

Manage overall client relationship, e.g. understanding their business and culture, facilitating communication, ensuring adherence to client timelines, protocols, and SLAs (Service Level Agreements), etc

Use a client-first mindset to drive the objectives of the client’s business and immigration program

Proactively address client escalations, lead high touch calls, and provide accurate and relevant client reporting

Guide clients to continuously improve and optimize their immigration policies and programs

Identify opportunities for business process efficiencies

Facilitate communication and engagement between the client and practice teams

Partner with clients to develop and execute legal strategies on a global level

Advise clients on strategic issues related to service delivery and immigration compliance and risks

Provide strategic guidance and analyses regarding business, hiring, mobility and workforce trends

Collaborate with clients and colleagues to launch innovative solutions to immigration challenges

Play an active and central role in the implementation and management of projects

Guide clients to continuously improve and optimize their immigration policies and programs

Leverage client data to provide valuable business insights and incorporate business intelligence and data analytics into business and operational solutions for clients

Identify and develop business opportunities with new and existing clients

Participate in Business Development activities through networking and formal RFP (Request for Proposals) processes

Submit articles for publication and speak at internal and external events

Deliver the Knowledge resources of the firm to develop training plans and presentations on global immigration trends, country-specific updates, compliance obligations, and immigration systems for internal practice teams and clients

Assist in developing training plans and presentations on global immigration trends, country-specific updates, compliance obligations, and immigration systems for internal practice teams and clients

Train new employees and directly or indirectly supervise staff, providing mentoring, coaching, and performance management

Ensure self and team follow documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance (e.g., complete mandatory training such as Data Privacy, follow Client Protocols, etc.)

Qualification

Client relationship managementBusiness developmentProject managementData analyticsImmigration complianceTrainingMulti-taskingMS WordExcelCommunicationTeam leadershipMentoringHigh emotional intelligenceAttention to detail

Required

At least eight (8) years of experience in a senior level capacity with an immigration law firm, corporate immigration function, or consulting firm

A client-service mindset and comfort working in a fast-paced environment

High EQ and ability to translate complex subject matter into an actionable solution

Ability to multi-task, spot issues, pay attention to detail, and exercise good judgment

Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines

Experience using various computer systems, including MS Word and Excel

Ability to inspire, motivate and lead direct reports and other members of the team

Preferred

MBA preferred

Management experience strongly preferred

Benefits

22 PTO days + Federal holidays

Medical, Dental, and Vision plans + FSA & HSA Plans

401K plan, with company matching

Company

Fragomen

Glassdoor3.4

Fragomen is a legal firm that provides crisis management, employment verification, compliance, document, and immigration services.

Founded in 1951

New York, New York, USA

5001-10000 employees

https://www.fragomen.com

H1B Sponsorship

Fragomen has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2022 (5)

2021 (1)

2020 (5)