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NTT DATA, Inc. · 2 days ago

Field Services Engineer

Missouri, United States

Full-time

Hybrid

Senior Level

NTT DATA is a global innovator of business and technology services, renowned for its technical excellence and commitment to diversity. The Field Services Engineer is responsible for providing technical support to clients, compiling technical specifications, and mentoring junior engineers while working towards professional certification.

Information Technology & Services

H1B Sponsor Likely

Responsibilities

Interacts with clients on site and remote to meet complex requirements of a solution

Escalates unresolved problems and issues to the relevant third parties

Responds to escalated client requests

Escalates complex problems to the relevant third parties

Writes reports and proposals and completes and maintains project documentation

Assists with the documentation of standard operating procedures relating to installations and fixes

Acts as coach and mentor to more junior Implementation Engineers and Technicians

Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets

Included in higher complexity design work, with input to the design expected

Expected to take ownership of relevant technologies according to domain or specialization

Performs any other related task as required

Qualification

Networking technologiesTechnical implementation engineeringProject managementCisco certificationClient engagementCoachingVerbal communicationMentoringProblem solving

Required

Seasoned understanding and appreciation of technical design and business principles

Seasoned project fundamental and administration ability

Seasoned project skills which are demonstrated in the execution of installations and other assignments

Excellent customer engagement skills

Demonstrate relevant domain specialist knowledge

Excellent verbal communication skills

Client focused and displays a proactive approach to solving problems

Ability to work under pressure

Ability to coach, mentor and provide guidance to team members

Bachelor's degree or equivalent in Information Technology or Computing or a related field

Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP etc

Cisco Dev Net certification

Seasoned work experience in technical implementation engineering, specific to Networking technologies

Seasoned experience engaging with clients and conducting presentations

Seasoned report writing experience

Seasoned project management

Seasoned experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers

Seasoned experience in diagnosis and troubleshooting

Company

NTT DATA, Inc.

Glassdoor3.8

NTT DATA, Inc. is a trusted global innovator of business and technology services.

Founded in 2019

Tokyo, JP

10001+ employees

https://services.global.ntt/

H1B Sponsorship

NTT DATA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (144)

2024 (182)

2023 (257)

2022 (871)

2021 (809)

2020 (1266)