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ServiceMaster RRH · 4 months ago

Lead Tech / Crew Chief

Cedar Park, TX

Full-time

Onsite

Senior Level, Lead/Staff

$22/hr - $25/hr

ServiceMaster RRH is a leading provider of essential services with a focus on customer service and employee empowerment. The Lead Tech / Crew Chief role involves supervising restoration jobs, ensuring safety and quality control, and communicating with customers and team members throughout the restoration process.

Consumer Services

Responsibilities

Knowledge of disaster restoration industry

Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site

Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job

Performs daily monitoring and required activities on all active jobs to customers with a sense of urgency

Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide

Interfaces with adjusters to resolve issues and answer questions about the loss

Completes sketch and scope sheet for estimate, complete drying records using mobile software

Inspects jobs after completion and obtains customer signatures for approval purposes

Resolves issues with customers, communicates customer issues and daily job activities with key company staff

Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies

May train new technicians or key operational team members

Ensure safety standards are being followed during all active jobs

Valid Drivers’ License and satisfactory driving record

Strong verbal and written and communication skills

Strong problem solving and customer service skills

Must be able to prioritize activities and meet deadlines

Experience with entering data using a tablet or mobile phone

Report to work on time in a clean, complete uniform

Read and follow product label usage instructions

Qualification

Disaster restoration knowledgeMobile software proficiencyTrainingManaging othersXactimate experienceCustomer service skillsPrioritization skillsCertifications ASDCertifications FSRTCertifications OCTCertifications WRTCommunication skillsProblem-solving skills

Required

High school graduate or equivalent

Valid driver's license and satisfactory driving record

Good verbal and written and communication skills

Role models customer service expectations with home owners, adjusters, vendors etc

Knowledge of disaster restoration or construction industry

Proficient with using mobile software to enter data

Must be able to prioritize activities and meet deadlines

Strong problem-solving skills

Communicates customer issues, job activities with key company staff

Preferred

Experience with using Xactimate is preferred but not required

Experience in training and managing others

Certifications are preferred, but not required: ASD – Applied Structural Drying Technician, FSRT – Fire & Smoke Restoration Technician, OCT – Odor Control Technician, WRT – Water Damage Restoration Technician