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Forterra · 2 weeks ago

Technical Product Support Manager

Clarksburg, MD

Full-time

Onsite

Mid, Senior Level

$120K/yr - $150K/yr

5+ years exp

Forterra is a leading provider of autonomous systems for ground-based movement. The Technical Product Support Manager will oversee the lifecycle support of fielded products, ensuring operational readiness and driving continuous improvement initiatives while acting as a technical liaison for customers.

Defense & Space

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Own the full sustainment lifecycle for deployed systems, ensuring product performance, reliability, and customer satisfaction

Support provisioning, level-of-repair analysis, and PHS&T activities to enable effective DoD supply chain integration

Identify and mitigate sustainment risks during new product gate processes

Lead internal configuration change management processes and Engineering Change Proposal (ECP) coordination with stakeholders

Partner with Hardware Product Development to prepare source technical data and drawings in support of new programs, field modifications, and Technical Manual updates

Collaborate with Supply Chain and Program Teams to analyze and report obsolescence risks

Develop mitigation strategies and assess impacts to program schedules, costs, and production readiness

Act as a technical liaison to Field Service teams, providing engineering triage and support for operational-level maintenance and technical information requests

Participate directly in problem-solving to enhance operational efficiency and mission success

Drive continuous improvement initiatives across operations workflows and support new process rollouts

Ensure seamless program execution by managing multiple tasks, shifting priorities, and cross-functional dependencies

Utilize digital tools such as spreadsheets, NetSuite, Arena, and Jira to track, document, and report on technical and programmatic activities

Qualification

Lifecycle managementSustainment engineeringConfiguration managementTechnical documentationProject coordinationProcess improvementDigital tools proficiencyCommunication skillsAttention to detailProblem-solving