Sakura Finetek USA · 3 months ago
Applications Support Specialist I - Field
United States
Full-time
Remote
Mid, Senior Level
5+ years expSakura Finetek USA is a company specializing in automated immunohistochemistry instrumentation and reagents. They are seeking an Applications Support Specialist I to conduct in-field support activities, including installation, troubleshooting, customer training, and ensuring high levels of customer satisfaction.
Information TechnologyInternetRoboticsSoftware
Responsibilities
As part of an installation team participate in the Installation and evaluations of immunohistochemistry (IHC) Instrumentation that are evaluated and/or sold in hospitals and commercial or research facilities
Conduct comprehensive onsite evaluations of antibodies and probes
Provides on-site operator training and support
Responsible for addressing application, instrument and training issues in the field that can be complex in nature
Instruct customers in Advanced Operator Training
Performs all follow-up training and technical support for new and existing customers
Build a comprehensive understanding of new product offerings and their applications in a diagnostics immunohistopathology environment
Participates in industry forums and product sales demonstrations
Quickly responds to customer inquiries and requests regarding products, questions and technical and applications problems
Conducts research to obtain support information if necessary. Proposes alternative solutions to customers for a variety of issues
Responsible for guiding complaint resolution to ensure that proper and satisfactory responses and results are provided to customers
Maintains a high level of customer satisfaction
Conducts all duties with the highest level of professionalism
Completes special projects as assigned
On a regular basis, communicates with both internal and external Company personnel and affiliated personnel providing important information regarding company products
Creates documentation system on spreadsheet and database software to improve department productivity and overall efficiency
Manages multiple priorities
Reviews and edits operator manual for all models of laboratory equipment sold by the Company
Attends and participates in group meetings, task force groups, etc., as needed
Plans, coordinates and prepares reports, surveys, research information and any special requests made by senior management
Provides specialized product training related to Immunohistopathology and continual information/guidance to other staff members
Participates in Sales (new hire) training of Sakura’s Immunohistoproducts. Prepares hand-out material and formal product presentations along with practical exercises
Assists in the control of processes and/or procedures to assure the highest possible levels of quality
May provide various reports and information concerning market information, product liability issues, etc., as requested
Seeks constant improvement in work processes and techniques to increase department productivity
Maintains good communications both inside and outside of the Company
Qualification
Required
Bachelor's degree preferred
Associates degree (A.A.) or equivalent in medical technology or related field; or equivalent combination of education and experience
HT or HTL (ASCP) certification required
Five or more years of immunohistochemistry and histology laboratory experience or equivalent in a clinical, industrial or research environment
Knowledge and understanding of specialized histology such as immunohistochemistry and the company's products and/or services
Demonstrates advanced knowledge and proficiency on one or more products
Strong customer satisfaction skills
Ability to write daily reports, business correspondence and sales reports according to specified timelines
Ability to effectively present information and respond to questions from groups of managers, customers, etc
Ability to get along well with diverse personalities. Must be tactful, mature and flexible
Fluency with a variety of word processing and spreadsheet software packages used on personal computers
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to carry out instructions furnished in written, oral or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Excellent written and verbal communication skills. Ability to present ideas in a clear and concise manner
Must possess computer proficiency
This position requires the employee to frequently sit. In addition, the employee is occasionally required to stand, walk, use hands and fingers and reach with hands and arms
Ability to read and analyze hard written copy and information on a computer screen
Ability to successfully respond to multiple work pressures
May be required to travel for business related activities to other locations both within and outside of the local region 75% of the time
Ability to communicate verbally and in writing to individuals and groups
Ability to communicate verbally in person and using a phone
Ability to listen, understand, interpret and solve problems
Preferred
QIHC (ASCP) certification highly desired
Company
Sakura Finetek USA
Sakura Finetek, USA is a provider of online services and technological solutions.
201-500 employees
H1B Sponsorship
Sakura Finetek USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Kam Patel
President & Chief Operating Officer
Recent News
2025-09-30
2025-02-19
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