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Baird · 2 days ago

Internship – Service Desk (Louisville, KY Year-Round)

Louisville, KY

Internship

Hybrid

Intern

Start in 2026 Spring

Baird is a company that offers a high-impact summer intern program, and they are seeking Service Desk interns to provide technical services and support to their associates. The role involves resolving client issues, assisting with technical project planning, and gaining valuable professional experience in a collaborative environment.

Financial Services

Growth Opportunities

No H1B

Responsibilities

Provide strong client service using a combination of effective communication and troubleshooting skills to resolve client issues and fulfill requests, both over the phone and desk side

Utilize knowledge management system when troubleshooting client issues

Document, track and monitor client incidents and requests in ticketing system to ensure timely and accurate resolution

Provide technical support for all corporate hardware and software, including remote support and offsite IT support (branch/conference activity)

Experience Baird’s collaborative culture that values diverse backgrounds and perspectives through teamwork and a strong sense of partnership by shadowing and mentorship from experienced team members and leaders

Qualification

Technical supportTroubleshooting skillsWindows Vista/7Microsoft Office 2007/2010Client serviceProactivityVerbal communicationWritten communicationOrganizational skillsStrategic thinking

Required

Pursuing an associate's or bachelor's degree in information technology management, information systems, computer science, MIS or related degree

Anticipated graduation date of May 2027 or later

Technical knowledge of Windows Vista/7, Microsoft Office 2007/2010. Possess basic technical skills with prior troubleshooting hardware and software support experience

Strong verbal and written communication skills, with the ability to connect clearly and professionally with clients and associates and communicate technical information to both technical and non-technical personnel

Professional, calm and courteous with a focus on providing excellent client service

Possesses a natural curiosity in understanding the application of technology to solve business problems

Organizational excellence, with the capacity to manage multiple priorities, demonstrate strong attention to detail and ensure high-quality and on-time delivery

High level of motivation, proactivity and strategic thinking, with a strong commitment to learning and contributing effectively