Chickasaw Community Bank · 4 months ago
Retail Banking Manager
Ada, OK, USA
Full-time
Onsite
Mid, Senior Level
5+ years expChickasaw Community Bank is seeking a Retail Banking Manager to oversee and provide leadership to the Retail Banking Department. The role involves ensuring high standards of customer service, achieving sales goals, and maintaining compliance with banking regulations.
BankingFinanceFinancial Services
Responsibilities
Adhere to the bank’s policies and support management decisions and goals in a positive, professional manner
Represent CCB with a high level of integrity and professionalism
Maintain knowledge and understanding of banking rules, regulations, laws, and all policies and procedures
Follow established policies, systems and controls to ensure compliance with regulatory laws, guidance and internal policies
Knowledge of applicable bank software and programs
Demonstrate a willingness to adapt to changing business needs and deadlines
Possess a work ethic that includes neatness and punctuality
Exhibit a professional, business-like appearance, and demeanor
Answer all voicemails and emails within 24 hours of receipt
Confer with management concerning questions, procedures, necessary information, forms completion, and problem resolutions
Complete and attend all required CCB training
Maintain satisfactory attendance
Perform other duties as they relate to the Bank and its functions
Develops and promotes a culture of compliance
Manages a team of employee(s) including hiring, training, and employee development and performance management
Responsible for submission of the Retail Banking Department budget for approval and the annual performance of the Retail Banking Department compared to budget
Responsible for overall production and profitability of the Retail Banking Department
Manage Merchant Services, Business Cash Management, Internet Banking, and Remote Deposit Capture
Cross-sell Remote Deposit Capture (RDC) to business customers; sees that machines are installed properly and ensure customer satisfaction and proficiency with product and at processing remote deposits
Manage Bank CDARS and ICS Accounts; negotiate interest rates for CDARS accounts that will profit the bank as well as satisfy the customers
Complete special projects by deadlines; assigns and supervises special projects as needed
Complete employee evaluations for Operations Department in a timely manner
Identify training and developmental needs; encourage employees to grow and take on greater responsibilities
Control expenses through effective scheduling, identifying staffing needs, monitoring overtime, and maintaining high productivity within the team
Maintain sales culture by setting an example with personal involvement and encouraging cross selling as an extension of good customer service
Complete necessary File Maintenance for customer requests to change beneficiaries, add Power of Attorney, Name Changes, Account Type Changes, etc
Correct, review and approve timecards of direct reports on a regular basis to ensure that they are correct and complete prior to payroll processing
Responsible for coaching and mentoring team members to further their job knowledge and improve customer care skills
Update Business Continuity Plan (BCP) immediately as changes occur
Back up all Retail positions within the bank
Assists customers with internet banking, mobile banking, online account opening, phone call assistance and email inquiries
Qualification
Required
Adhere to the bank's policies and support management decisions and goals in a positive, professional manner
Represent CCB with a high level of integrity and professionalism
Maintain knowledge and understanding of banking rules, regulations, laws, and all policies and procedures
Follow established policies, systems and controls to ensure compliance with regulatory laws, guidance and internal policies
Knowledge of applicable bank software and programs
Demonstrate a willingness to adapt to changing business needs and deadlines
Possess a work ethic that includes neatness and punctuality
Exhibit a professional, business-like appearance, and demeanor
Answer all voicemails and emails within 24 hours of receipt
Confer with management concerning questions, procedures, necessary information, forms completion, and problem resolutions
Complete and attend all required CCB training
Maintain satisfactory attendance
Perform other duties as they relate to the Bank and its functions
Develops and promotes a culture of compliance
Manages a team of employee(s) including hiring, training, and employee development and performance management
Responsible for submission of the Retail Banking Department budget for approval and the annual performance of the Retail Banking Department compared to budget
Responsible for overall production and profitability of the Retail Banking Department
Manage Merchant Services, Business Cash Management, Internet Banking, and Remote Deposit Capture
Cross-sell Remote Deposit Capture (RDC) to business customers; sees that machines are installed properly and ensure customer satisfaction and proficiency with product and at processing remote deposits
Manage Bank CDARS and ICS Accounts; negotiate interest rates for CDARS accounts that will profit the bank as well as satisfy the customers
Complete special projects by deadlines; assigns and supervises special projects as needed
Complete employee evaluations for Operations Department in a timely manner
Identify training and developmental needs; encourage employees to grow and take on greater responsibilities
Control expenses through effective scheduling, identifying staffing needs, monitoring overtime, and maintaining high productivity within the team
Maintain sales culture by setting an example with personal involvement and encouraging cross selling as an extension of good customer service
Complete necessary File Maintenance for customer requests to change beneficiaries, add Power of Attorney, Name Changes, Account Type Changes, etc
Correct, review and approve timecards of direct reports on a regular basis to ensure that they are correct and complete prior to payroll processing
Responsible for coaching and mentoring team members to further their job knowledge and improve customer care skills
Update Business Continuity Plan (BCP) immediately as changes occur
Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone
Basic word processing and computer database skills
Ability to learn and navigate computer systems and websites necessary to complete job description and other duties as assigned
Effective interpersonal skills with the ability to work with individuals and groups at all organization levels; ability to work independently and as part of a team
Ability to take initiative and prioritize tasks; good time-management, organizational, problem-prevention and problem-solving skills
Knowledge and understanding of banking rules, regulations, laws and all policies and procedures pertaining to them including but not limited to the Bank Secrecy Act
Ability to work accurately with close attention to detail
Ability to maintain confidentiality of sensitive information
Must be self-motivated, assertive, and perform well in a team environment
Must be organized and able to multi-task
Interviewing and Hiring: asks questions in a way that enhances the clarity, quality and reliability of information, able to make sound judgment in hiring selections
Relationship Building & Teamwork: builds constructive working relationships characterized by a high level of acceptance, cooperation and mutual respect, diplomatically handles challenge or tense interpersonal situations
Empowering Others: ability to convey confidence in employees' abilities to be successful, especially with new and challenging tasks; can allow employees freedom to decide how they will accomplish their goals and resolve issues
Developing Others & Coaching: willingness to delegate responsibility, work with others and coach to develop the capabilities of employees, enables employees to grow and succeed through feedback, instruction and encouragement
College degree or equivalent work experience
At least 3 years in a Leadership role
At least 5 years of Retail Banking experience
Company
Chickasaw Community Bank
Chickasaw Community Bank is a financial institution that offers personal and business banking, lending and loan services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Bill Schonacher
Chief Executive Officer
Recent News
2024-04-02
Company data provided by crunchbase