Enterprise Operations Specialist Team Lead jobs in United States
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CACI International Inc · 5 months ago

Enterprise Operations Specialist Team Lead

CACI International Inc is seeking an Enterprise Operations Specialist Team Lead to support the Department of the Air Force's Enterprise IT as a Service program. The role involves overseeing a team responsible for managing and troubleshooting endpoints and user issues, ensuring effective communication with senior leadership, and delivering on customer priorities.

Information TechnologyService IndustrySoftware
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Comp. & Benefits
badNo H1BnoteSecurity Clearance Requirednote

Responsibilities

Oversee a team of systems administrators
Mentor team members to grow skillsets
Ensure the team is focused and delivering on customer priorities in support of the mission
Proactively communicate with senior leadership on progress, issues/risks encountered, etc
The overall team is responsible for:
Deploy applications and application updates based on defined criteria
Remediate issues related to failed patches or applications and conflicts related to patching
High level troubleshooting of common applications and their interactions with the underlying operating systems
Configure, manage, and remediate issues related to Active Directory/group Policy
Analyze day-to-day operations and write scripts to improve daily tasks
Providing O&M support for supported servers, workstations, and mobile devices
Troubleshoot reported issues/incidents from end users and field support
Engage with engineering teams as necessary to field solutions
Track all relevant SLA/SLRs and provide reports as required
Collaborate with DAF enterprise and program security teams to ensure requirements are met
Communicate effectively and collaboratively with customers, stakeholders, and peers

Qualification

Windows Server ManagementAutomated Software PatchingITILv4 FamiliarityAgile Scrum MethodologiesServiceNow ExperienceMS Office ProficiencyTroubleshooting SkillsField Support ExperienceCommunication SkillsTeam Leadership

Required

An active DoD secret clearance / Ability to obtain Secret Security Clearance
8+ Years of relevant experience (Bachelor's Degree in applicable field may be substituted for 5 years of experience)
Bachelor's Degree in Computer Science/Information Technology or related field
Experience in testing, deploying, and troubleshooting the installation of Microsoft and third-party software updates
Working knowledge of planning, configuring, deploying, and implementing automated software and firmware patching, such as WSUS, SCCM, YUM, SolarWinds, etc. for heterogeneous operating systems environments (e.g., Microsoft Windows and Linux)
Experience with managing Windows Servers and Workstations (mobile devices a plus)
Experience working in a DoD environment
Familiarity with STIG requirements
Familiarity with ITILv4
Familiarity with Agile Scrum methodologies
Strong skills with MS Office tools (Excel, Word, Project, Visio) and SharePoint
Excellent verbal and written communication skills

Preferred

Experience with ServiceNow
Acts independently to expose and resolve problems

Benefits

Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits

Company

CACI International Inc

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At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Funding

Current Stage
Public Company
Total Funding
$1B
2025-05-21Post Ipo Debt· $1B
2003-01-10IPO

Leadership Team

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John Mengucci
President & CEO
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Darryl W Burke
Senior Vice President / Air Force Client Executive
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Company data provided by crunchbase