The RealReal · 3 days ago
Senior Manager, Quality Assurance (Phoenix, AZ)
Phoenix, AZ
Full-time
Onsite
Mid, Senior Level
$117K/yr - $141K/yr
5+ years expThe RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. The Senior Manager, Quality Assurance will oversee quality and consistency, develop quality control strategies, and lead a team to ensure high standards are met across multiple departments.
E-CommerceFashionLifestyleMarketplace
Responsibilities
Develop and implement a comprehensive quality control strategy for multiple inbound departments
Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
Actively pursue and create strategic and operational objectives
Ensure operational strategies are running on time and as efficiently as possible
Track staffing requirements and make hiring decisions as needed
Establish and maintain quality standards, policies, and procedures to ensure consistency and compliance with TRR standards
Collaborate with Senior Leadership and cross functional partners
Monitor and evaluate production processes to identify areas for improvement and implement and partner with leadership on potential corrective actions to enhance product quality and efficiency
Lead a team of quality control focussed employees, providing guidance, training, and performance management to ensure a high level of quality awareness and adherence to standards
Analyze data and metrics to identify trends, issues, and opportunities for improvement, and communicate findings to relevant stakeholders
Create and maintain reporting to ensure compliance and trends to make strategic decisions
Responsible for mentoring emerging leaders and helping them develop the skills and confidence needed to excel in their careers
Accountable for achieving assigned KPIs and ensuring that performance metrics are met
Qualification
Required
5+ years of managing specific KPIs with accountability for metrics and the strategies and execution
5+ years of relevant work experience with a focus on quality or production. Preferably within a fashion, retail, e-commerce organization and/or an operationally intensive business
Strong verbal and written communication is required. Candidate must feel comfortable speaking and presenting in large groups on a regular basis
Strong interpersonal skills and the ability to interact effectively with diverse personalities in a matrix organization
Understanding of operational processes and feels comfortable working in a production environment
Roll up the sleeves, action oriented mindset to have an impact in a fast-paced, rapidly changing and high growth environment
Willingness to continuously develop, understand industry best practices and desire to stay ahead of the curve
Advance knowledge of excel and google sheets; comfortable building reports and tracking data
Strong leadership with a focus on identifying top talent, fostering career development into new or existing roles and ability to drive results in a production based environment
Comfortable with multitasking and making in the moment decision based on business needs
Adapts to changes in the work environment, manages competing demands and changes approach or method to best fit the situation
Preferred
Previous experience leading a team preferred
Knowledge of luxury fashion, top designers, current styles, fabrics, silhouettes, garment construction is highly preferred
Experience in looker, looker studios, Excel, Zapier
Experience using the Google Suite (Sheets, Docs, Slides)
Ability to travel 25%
Benefits
$50 in monthly food credits to apply to snacks and meals that are available for purchase on site
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
State of the art, climate-controlled warehouse facility
Company
The RealReal
The RealReal is an online marketplace for authenticated and consigned luxury goods.
1001-5000 employees
H1B Sponsorship
The RealReal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (10)
2023 (10)
2022 (14)
2021 (8)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$356.87MKey Investors
GreyLion CapitalGreat Hill PartnersGreenspring Associates
2019-06-28IPO
2019-03-01Series H· $70M
2018-07-25Series G· $115M
Leadership Team
Rati Levesque
President & CEO
Frank Zhu
Chief Analytics Officer
Recent News
2026-01-08
2026-01-03
2025-11-27
Company data provided by crunchbase