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Morgan Auto Group · 4 months ago

Service Advisor at Brandon Honda

Tampa, FL 33619, USA

Full-time

Hybrid

New Grad, Entry Level

$60K/yr - $100K/yr

Morgan Auto Group is a Florida leader in automotive retail, seeking to add a qualified Service Advisor to their team. The role involves providing excellent customer service, coordinating repair activities, and ensuring customer satisfaction while meeting sales goals.

Automotive

Responsibilities

Greets all customers promptly; provides timely professional service

Departs from traditional ways of doing things to ensure customer satisfaction and loyalty

Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate

Estimates cost and completion time/settles customer accounts

Communicates with customer about status of work

Coordinates activities to ensure repair work is fixed right the first time and completed on time

Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility

Meets or exceeds goals for add-on sales

Meets or exceeds OEM Customer Satisfaction Index expectations

Delivers the right car in perfect condition every time

Identifies repeat customers/first time customer and treats them accordingly

Contacts customers to remind them of service appointments and/or when scheduled maintenance is due

Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry

Documents repair order changes

Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy

Promptly addresses and resolves customer viewpoint and service follow-up issues