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ElevenLabs · 16 hours ago

Enterprise Solutions Engineer

United States

Full-time

Remote

New Grad, Entry Level

ElevenLabs is a research and product company defining the frontier of audio AI, and they are seeking an Enterprise Solutions Engineer to unlock the full potential of their voice AI platform for a growing customer base. The role involves collaborating with sales teams, providing technical support to customers, and developing resources to enhance the effectiveness of sales processes.

Artificial Intelligence (AI)Content CreatorsDeveloper APIsFoundational AIGenerative AI

Responsibilities

Collaborate strategically with Account Executives to enhance the technical aspects of the sales process

Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions

Craft compelling technical demonstrations that clearly communicate our product's value proposition

Create technical enablement resources that amplify our sales team's effectiveness and technical fluency

Build self-service tools and documentation that empower customers to implement solutions independently

Identify opportunities to productize common integration patterns or features, and work with our product teams to make these real!

Qualification

PythonTechnical supportSoftware architectureAI technologyCustomer empathyCommunicationProblem-solving

Required

Are passionate about AI, technology and ElevenLabs products

Enjoy working directly with customers, iterating on solutions and providing tailored support

Have a talent for identifying patterns that can be standardized and scaled

Have strong empathy for customers, sales and product teams

Have a strong technical background in order to help customers architect integration between our solutions and their existing solutions

Experience working with customers. It's ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them on a technical capacity

Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns

Excellent communication skills with the ability to adapt messaging to different audiences