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Mishimoto · 3 days ago

Customer Experience Specialist - 2nd Shift Opportunity!

Garnet Valley, PA

Full-time

Onsite

Entry Level

1+ years exp

Mishimoto is the world leader in performance cooling automotive parts, dedicated to providing superior customer service. The Customer Experience Specialist will be responsible for resolving customer inquiries, providing technical assistance, and supporting sales through product recommendations.

AutomotiveManufacturing

Responsibilities

Find solutions for our customers. 'I do not know' is not in our vocabulary. Every interaction ends with a clear resolution of what is going to be done to help the customer

Answer patron general inquiries and provide technical assistance via chat, phone or email. Answer patron general inquiries and providing technical assistance via chat, phone or email. Sometimes you’re helping a customer troubleshoot the installation of a radiator or helping select the best intercooler for a customer’s build

Support sales by listening to customers’ needs and suggesting appropriate products that will make the enthusiast happy

Monitor, research, and respond to industry forums. If an enthusiast voices a concern anywhere online, we want them to know that we are there for them

Assist Order Entry with website order verification. Protecting consumers and the company from credit card fraud is critical in today’s economy

Oversee shipping claims. Sometimes travel snafus happen; we fix them

Process warranty claims. Our customers rely on our warranty program; we ensure a smooth experience

Qualification

Automotive systems knowledgeCustomer service experienceProblem solving skillsMultitasking skillsMicrosoft Office skillsEmpathyTyping skillsTeaming skillsCommunication skills