Catholic Charities of Broome County · 3 months ago
IT Assistant - Network Administrator (on-site)
Binghamton, NY
Full-time
Onsite
Mid Level
$25.20/hr - $28.36/hr
3+ years expCatholic Charities of Broome County is seeking an IT Assistant - Network Administrator to maintain the daily operations of the Agency network and IT Department. The role involves providing on-site support, troubleshooting user issues, and assisting with special projects related to IT.
Individual & Family Services
Responsibilities
Responsible for carrying out activities as directed by the IT Director to maintain the daily operations of the Agency network and IT Department
Support Help Desk services. Resolves basic user support issues over the phone, usually within 15 minutes
Creates and maintains user account information including rights, security and systems groups as required by established procedures
Provides on-site support to install, upgrade and maintain desktops, portable computer hardware, software, printers, servers, etc
Troubleshoot and resolve problems related to agency workstations, laptops, and servers
Documents the solution or status of the service call to comprehensively follow through on all service issues. Identifies issues that need additional management involvement
Participate in meetings, on committees or special projects as needed to represent Agency's Information Systems, its function and goals within the agency
Assist with special projects as needed; i.e., PC hardware updates, virus updates, sister agency’s IT needs, etc
Physically service computers, which include moving hardware, monitors, printers, and other equipment weighing more than 40 pounds from a vehicle or workstation to a new location. Possess the ability to maneuver in small spaces installing/maintaining equipment. This is required on a daily basis
Travel by car, in a 25 mile radius to support network users
Regular attendance is required. The ability to adapt to a flexible schedule is occasionally required
Other duties as required
Qualification
Required
Associate's level degree or equivalent combination of education and experience in Information Systems
Understanding and knowledge of Windows 10\11, Server 2012 – 2022, and virtual server environments obtained through 3-4 years of recent experience in a user support role
Current knowledge of LAN, WAN, Intranet and Internet Technologies
Current experience in IT security and related issues such as computer viruses, worms, spyware, ransomware and incident response
Current knowledge of ADAudit Pluse, OpManger Plus, and Log360 software, or similar equivalents in the network monitoring space
Current knowledge of Office 365
Ability to identify the root cause of a user problem and provide an effective solution in an appropriate timeframe
Ability to work independently under minimal guidance
Ability to work under pressure
Ability to prioritize and multi-task
Ability to establish and maintain effective working relationships in a diverse culture and team work environment
Ability to communicate effectively about IT and user issues
Ability to interact with users and other team members in a positive manner to deliver on time solutions to all users
Ability to lift 40 pounds
Valid driver's license and ability to drive a Catholic Charities vehicle
Strong communication and documentation skills
Company
Catholic Charities of Broome County
Catholic Charities of the Roman Catholic Diocese of Syracuse (Catholic Charities of Broome County) is dedicated to caring for those in need while promoting human development, collaboration, and the elimination of poverty and injustice.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase