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Everseen · 2 weeks ago

Technical Solutions Engineer

Dallas, TX

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Everseen is a leader in vision AI solutions for the world’s leading retailers. They are seeking a skilled Technical Solutions Engineer to deploy, support, and optimize their platform solutions, ensuring exceptional performance in both lab and customer environments.

AnalyticsArtificial Intelligence (AI)Information TechnologyMachine Learning

Growth Opportunities

Responsibilities

Provide onsite and remote technical assistance and troubleshooting for platform users

Perform routine maintenance, POS integration, and issue resolution to enhance platform performance

Take ownership of platform performance, driving improvements through proactive monitoring and issue identification

Interact with customers to gather feedback, understand needs, and provide training

Tailor system settings and deliver technical reports and actionable recommendations

Serve as a liaison with internal and external stakeholders, including executives and partners, to address project updates and concerns

Oversee platform deployment and ensure efficient operation before, during, and after implementation

Collect and analyze data on platform usage, performance, and improvement opportunities

Collaborate with customers to analyze requirements and customize platform configurations

Translate business needs into detailed technical specifications

Identify, document, and mitigate risks that could impact program success

Work closely with software developers, R&D, and engineering teams to align application performance with specifications

Test platform performance under various conditions, making necessary adjustments to configurations for optimal results

Create and maintain comprehensive technical documentation, including user guides, training materials, and system specifications

Document changes to scope, timelines, and resources, ensuring alignment with stakeholder approvals

Act as the primary escalation point for L2/L3 monitoring or customer tickets and escalate unresolved issues to the appropriate teams

Facilitate customer onboarding through structured phases, providing regular program updates to senior management

Develop project plans, reports, and roadmaps to support customer objectives and the broader platform portfolio

Conduct product demonstrations and deliver compelling presentations to highlight platform features and value propositions

Qualification

Linux systemsDockerProject managementBash scriptingPython scriptingNode.js scriptingNetwork protocolsAnsibleELK StackCommunication skillsProblem-solvingOrganizational abilitiesCross-functional collaboration

Required

A minimum of 4 to 5 years in a similar role managing complex technical projects

Willingness to travel as needed for client meetings, project kick-offs, or other project-related activities, which may be up to a maximum of 50% of your working time

Extensive experience with Linux systems; proficient in Docker and/or Podman

Strong scripting abilities in Bash, Python and Node.js

Knowledge of standard network communication protocols such as TCP, UDP, HTTP, WS, FTP

Basic understanding of networking concepts including VPNs, subnets, DNS configurations, SSL certificates, etc

Strong capability to troubleshoot complex issues across system resources and application stack traces

Proficiency in project management tools such as Microsoft 365, Jira, and Smartsheet

Exceptional problem-solving and organizational abilities, with a proactive and self-motivated mindset

Capable of managing multiple initiatives in a dynamic environment

Excellent communication skills for effective collaboration with cross-functional teams and external stakeholders

A passion for AI: Interest in additional education and research about Artificial Intelligence

Preferred

Familiarity with automation tools, especially Ansible experience

Knowledge of ELK Stack; REST, NGINX, JSON, XML; Message brokers (e.g. MQTT, RabbitMQ, Redis); TypeScript, Javascript; RTSP feeds; Kubernetes and Ansible, Terraform, OpenShift