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Acrisure · 5 hours ago

Head of Inside Sales - North American Retail

Grand Rapids, MI

Full-time

Hybrid

Director/Executive

10+ years exp

Acrisure is a global fintech leader that empowers businesses and individuals with tailored solutions. They are seeking a Head of Inside Sales to lead the internal sales team, optimize sales processes, and drive revenue growth through remote sales channels.

Financial ServicesInsuranceInsurTech

Responsibilities

Strategy Development and Execution: The role requires setting sales targets, developing processes, implementing technologies, and aligning strategies with company goals

Implementing and optimizing sales technologies: Overseeing the implementation and ongoing optimization of the sales tech stack, ensuring that the tools are being utilized effectively to achieve sales goals

Analyzing sales metrics and data: Leveraging the reporting and analytics features of the tech stack to track key performance indicators (KPIs), identify trends, and make data-driven decisions to improve sales performance and revenue growth

Ensuring data quality and accuracy: Establishing and enforcing processes to maintain clean and accurate data within the CRM and other sales tools, leading to better decision-making and more effective sales strategies

Training and onboarding new team members: Developing and implementing comprehensive training programs to ensure the sales team is proficient in using the tools in the tech stack and understands how to leverage them for maximum effectiveness

Providing ongoing coaching and performance management: Using the insights provided by the sales tech stack to offer targeted feedback and coaching to individual team members, helping them improve their skills and achieve their targets

Fostering a culture of tech adoption and data-driven decision-making: Encouraging the sales team to embrace and actively use the sales technology stack, highlighting its benefits for individual and team performance

Working with marketing on lead generation and qualification: Collaborating with the marketing team to ensure alignment between sales and marketing technologies for efficient lead generation and qualification efforts, leading to a strong sales pipeline

Coordinating with product teams for product knowledge and updates: Ensuring the sales team has the most up-to-date information and resources needed to effectively sell and upsell the products and services, supported by tools like sales enablement platforms

Culture and talent: Champion, model, and propagate exceptional leadership and client-centricity throughout the organization

Stakeholder Management: Represent the business to internal and external stakeholders, including executives, customers, and partners

Self-Development: Stay informed about industry trends, developments, and innovative technologies

Qualification

Sales strategy developmentSales team managementCRM software experienceSales analytics toolsPerformance managementClient-centricityMarket understandingLeadershipAdaptability