Quest Diagnostics · 6 months ago
Senior Project Manager (Healthcare)
Wood Dale, IL
Full-time
Onsite
Senior Level
$91K/yr - $127K/yr
5+ years expQuest Diagnostics is a leader in healthcare diagnostics and is seeking a highly analytical and results-driven Senior Project Manager to lead strategic initiatives in their Customer Solutions department. The role focuses on client onboarding, service solutions, and revenue growth, requiring strong project management and analytical skills to deliver seamless customer experiences.
BiotechnologyHealth CareHealth DiagnosticsInformation ServicesPrecision Medicine
Responsibilities
Lead large, cross-functional projects from initiation to successful completion with full accountability for results
Define and manage project scope, timelines, resources, dependencies, risks, and budgets
Develop and maintain documentation such as Project Charters, Gantt charts, and weekly status reports
Manage & improve end to end customer solutions including end to end client onboarding experience
Troubleshoot client/business related issues and serve as a liaison between the client and internal functions (sales, lab, billing, logistics, IT)
Identify and manage stakeholders across all functions and levels of the organization
Establish clear communication plans and ensure timely, transparent updates to all parties
Present findings, project updates, and recommendations to leadership using data to influence and support decisions
Conduct end-to-end business analysis, including current state assessments, gap analysis, customer pain points, inefficiencies, improvement opportunities, process mapping, and future-state recommendations
Drive stakeholder alignment and decision-making through data and structured analysis
Leverage tools like Power BI, Tableau, Alteryx, or Excel to extract, transform, and analyze large datasets
Develop dashboards/visual reports to communicate trends, performance indicators, and operational insights
Use insights to guide strategy, track project KPIs/measure of success, and support proactive issue resolution
Perform root cause analysis (RCA) using data trends and statistical tools to drive problem-solving and process enhancements
Apply Lean, Six Sigma, and other continuous improvement tools to streamline processes, reduce inefficiencies and improve
Use structured RCA techniques (5 Whys, Fishbone, Pareto) to investigate and resolve recurring service or operational issues
Collaborate with cross-functional teams to design, implement, and monitor corrective action plans
Mentor team members on project management and business analysis tools and methodologies
Promote a culture of customer-centricity, data-driven decision-making, and continuous improvement
Manage other responsibilities as required by evolving business needs
Qualification
Required
Bachelor's degree in Business, Healthcare Administration, IT or related field
5–7 years of experience in project management and business analysis within healthcare, or laboratory services
Hands on experience in one of the data analysis and visualization using Power BI, Tableau, or Alteryx
High proficiency in Excel and PowerPoint; ability to translate data into actionable insights and narratives with a visual story telling approach to present to leadership
Demonstrated experience with stakeholder engagement and cross-functional collaboration
Preferred
Certifications such as PMP, CBAP, Lean Six Sigma is preferred
End to end client onboarding experience in medical or clinical laboratory environments preferred
Familiarity with lab regulations (CLIA, CAP, HIPAA), CRM or ticketing systems like Sales Force
Understanding of medical and lab terminology
Quest Diagnostics order to cash experience including lab billing knowledge is a plus
Benefits
Medical/Prescription Drugs
Dental
Vision
Flexible Spending Accounts (FSAs)
Supplemental Health Plans
401(k) Plan – Company match dollar-for-dollar up to 5%
Employee Stock Purchase Plan (ESPP)
Supplemental Life Insurance
Dependent Life Insurance
Short- and Long-Term Disability buy-up
Blueprint for Wellness
Emotional Well-Being Resources
Educational Assistance
Paid time off / Health Time
Variable Compensation Plans
Sales Incentive Plans
Company
Quest Diagnostics
Quest Diagnostics is a clinical laboratory that offers diagnostic testing, services, and information.
10001+ employees
H1B Sponsorship
Quest Diagnostics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (59)
2024 (38)
2023 (74)
2022 (56)
2021 (49)
2020 (45)
Funding
Current Stage
Public CompanyTotal Funding
$2.6B2024-08-15Post Ipo Debt· $1.85B
2023-10-30Post Ipo Debt· $750M
1996-12-17IPO
Leadership Team
James Davis
Chief Executive Officer and President
Cecilia McKenney
SVP & Chief Human Resources Officer
Recent News
2026-01-09
Company data provided by crunchbase