Mountain Warehouse · 4 months ago
EMS Supervisor - New Hampshire
EMS West Lebanon (VWL)
Full-time
Onsite
Mid Level
$17/hr - $18/hrMountain Warehouse is committed to equipping adventurers with high-quality outdoor gear. They are seeking an EMS Supervisor to lead and inspire the retail team, ensuring exceptional customer service and operational excellence while fostering a collaborative team environment.
Outdoor AdvertisingOutdoorsRetailRetail Technology
Responsibilities
Foster a collaborative and supportive team environment, uniting colleagues around shared goals
Drive continuous growth by coaching, training, and mentoring your team
Keep your team informed and engaged through clear, open communication
Empower your team with up-to-date product knowledge to meet customer needs confidently
Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day
Oversee daily store operations, including opening and closing duties, to ensure smooth workflows
Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike
Prioritise Health & Safety, safeguarding the wellbeing of your team and customers
Motivate your team to meet and exceed sales targets and KPIs
Identify growth opportunities for team members and suggest strategies for their development
Set the standard for exceptional customer service and ensure it’s delivered consistently
Resolve customer concerns promptly and professionally, creating memorable shopping experiences
Represent the EMS brand with enthusiasm and professionalism
Build connections within the local community, enhancing the store’s personal and welcoming atmosphere
Qualification
Required
Confident and passionate leader with a knack for motivating teams
Experience in a fast-paced retail environment
Exceptional customer service skills
Innovative visual merchandising skills
Operational excellence
Ability to foster a collaborative and supportive team environment
Drive continuous growth by coaching, training, and mentoring team members
Keep team informed and engaged through clear communication
Empower team with up-to-date product knowledge
Uphold impeccable shop floor standards
Oversee daily store operations including opening and closing duties
Lead engaging visual merchandising efforts
Prioritise Health & Safety
Motivate team to meet and exceed sales targets and KPIs
Identify growth opportunities for team members
Set the standard for exceptional customer service
Resolve customer concerns promptly and professionally
Represent the EMS brand with enthusiasm and professionalism
Build connections within the local community
Passionate about delivering outstanding customer service
Confident and reliable motivator
Experienced in all areas of retail, from stock control to visual merchandising
Strong communicator who can engage at all levels
Proactive and results-driven with a track record of setting and achieving goals
Approachable, trustworthy, and a natural team player
Skilled at problem-solving within company guidelines and policies
Benefits
Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
50% Colleague Discount across Eastern Mountain Sports, Mountain Warehouse and Animal, with a twice-yearly uniform allowance.
30% off National Brands Eastern Mountain Sports
A stable, successful and supported environment
Length of service awards
Company
Mountain Warehouse
Mountain Warehouse is a british outdoor retailer selling equipment for hiking, camping, skiing, cycling, running and fitness.
Founded in 1997
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$77.19MKey Investors
LDC
2010-09-01Private Equity· $77.19M
2002-09-06Acquired
Recent News
2025-11-11
2025-09-09
Company data provided by crunchbase