ProSidian Consulting · 4 months ago
Entry Level Customer Service Manager | Customer Service Manager [COC0028027]
620 E 4th St, Charlotte, NC 28202, USA
Full-time
Onsite
Entry Level
3+ years expProSidian Consulting is a Management and Operations Consulting Services Firm that focuses on providing tailored solutions to clients. They are seeking an Entry Level Customer Service Manager to support professional services engagement for Government and Public Services Sector Clients, primarily focusing on staffing augmentation and recruiting services.
Management ConsultingProject ManagementRisk Management
No H1B
Security Clearance Required
Responsibilities
Supervise daily operations of service teams
Coach and develop team members
Monitor service metrics
Qualification
Required
3+ years customer service experience, 1+ year supervisory
Associate's degree or equivalent experience
Leadership, performance monitoring, conflict resolution
Accountability, communication, adaptability
Understanding and proficiency with business tools and technology, including Microsoft Office
Advanced with Excel, Access, Outlook, PowerPoint, and Word
Proficient with Adobe Acrobat, data analytic tools, and Visio
Ability to quickly learn other tools, as necessary
Commitment to work with intelligent, interesting people with diverse backgrounds
Curiosity and the ability to question the status quo
Humility in success and failure
Willingness to constantly learn, share, and grow
Benefits
Group Medical Health Insurance Benefits: ProSidian partners with BC/BS to offer a range of medical plans, including high-deductible health plans or PPOs.
Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees.
Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in their life.
Pre-Tax Payment Programs: Pre-Tax Payment Programs are premium-only plans (POPs) that offer eligible employees a complete Flexible Spending Account (FSA) Plan and a tax benefit.
Purchasing Discounts & Savings Plans: We want you to succeed financially. Therefore, we offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program.
Security Clearance: Due to the nature of our consulting engagements, Security Clearance is required for Engagement Teams handling sensitive Engagements in the Federal Marketplace.
ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to $5k for all referrals employed for 90 days for candidates submitted through our Referral Program.
Performance Incentives: Due to the nature of our consulting engagements, performance incentives are associated with each new client that each employee works to pursue and support.
Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent daycare expenses on a pre-tax basis.
Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you can elect supplemental life insurance.
Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.
Company
ProSidian Consulting
ProSidian Consulting delivers compliance, training, IT, human capital, project management and risk management services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase