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ProSidian Consulting · 4 months ago

Senior Level Customer Service Manager | Customer Service Manager [COC0029028]

621 E 4th St, Charlotte, NC 28202, USA

Full-time, Contract

Onsite

Senior Level, Lead/Staff

10+ years exp

ProSidian Consulting is a Management and Operations Consulting Services Firm focusing on providing tailored solutions for clients. They are seeking a Senior Level Customer Service Manager to support government and public services sector clients by providing staffing augmentation and recruiting services.

Management ConsultingProject ManagementRisk Management

Growth Opportunities

No H1B

Security Clearance Required

Responsibilities

Develop customer experience strategies

Oversee service delivery improvements

Lead cross-departmental initiatives

Qualification

Customer experience leadershipStrategic leadershipData analysisGovernment sector experienceStaffing augmentationVisionary thinkingAgilityOrganizationCollaborationAdaptabilityCommunication

Required

10+ years in customer experience leadership

Bachelor's degree required

Strategic leadership

data analysis

innovation

Visionary thinking

collaboration

adaptability

understanding and proficiency with business tools and technology, including Microsoft Office

advanced with Excel, Access, Outlook, PowerPoint, and Word

proficient with Adobe Acrobat, data analytic tools, and Visio

ability to quickly learn other tools, as necessary

commitment to work with intelligent, interesting people with diverse backgrounds to solve the most significant challenges across private, public, and social sectors

curiosity and the ability to question the status quo

humility in success and failure while doing meaningful work

willingness to constantly learn, share, and grow