OX · 3 months ago
Customer Operations & Tech Support
Fayetteville, AR
Full-time
Hybrid
Entry Level
1+ years expOx is seeking a versatile Operations Specialist to serve as a crucial bridge between customers, projects, and internal operations. This hybrid role combines project management, customer support, and operational coordination, directly contributing to customer satisfaction and project success.
Artificial Intelligence (AI)Enterprise SoftwareIndustrial AutomationRetail TechnologySoftwareSupply Chain Management
Responsibilities
Participate in all customer calls to gain comprehensive understanding of client needs and business operations
Take ownership of day-to-day management for projects in "maintenance mode" (post-implementation phase where solutions are deployed and in continuous use)
Conduct weekly check-in calls with assigned customers/projects to ensure smooth operations and identify potential issues
Maintain project documentation and ensure seamless communication between customers and internal teams
Serve as the primary point of contact for all incoming customer support requests
Assess, troubleshoot, and resolve customer issues or escalate appropriately to technical teams
Maintain detailed records of support interactions and resolution outcomes
Proactively identify patterns in support requests to recommend process improvements
Manage all hardware requirements and logistics for existing customers
Coordinate hardware procurement, deployment, maintenance, and replacement activities
Track hardware inventory, warranties, and lifecycle management
Liaison with vendors and coordinate on-site hardware installations or repairs when necessary
Develop and publish comprehensive release notes for all software deployments
Coordinate with development teams to understand feature updates and technical changes
Communicate software updates and changes to customers in clear, accessible language
Maintain release documentation and version history
Qualification
Required
1–3 years of experience in technical support, IT, or a related role (or relevant internship experience)
Strong problem-solving skills and attention to detail
Excellent written and verbal communication skills
Ability to work with both technical teams and customers in a professional, approachable manner
Familiarity with project coordination or willingness to learn project management methodologies (Agile, Scrum, or similar)
Preferred
experience with hardware management, logistics, or SaaS applications
Company
OX
Ox is an enterprise software provider that develops human-centered automation systems across the supply chain.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$16.2MKey Investors
TechSquare Labs
2023-04-24Series A· $12.6M
2023-04-24Series A
2021-03-02Seed· $3.5M
Leadership Team
Tanner Green
Co-Founder & CEO
Charu Thomas
Founder & Executive Chairman
Recent News
2025-08-06
2025-06-03
Seattle TechFlash
2025-04-01
Company data provided by crunchbase