Customer Service Supervisor (overnights) jobs in United States
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Linnaeus · 4 months ago

Customer Service Supervisor (overnights)

positionSouth Weymouth, MA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$21/hr - $24/hr
date2+ years exp

Linnaeus is seeking an experienced Client Service Professional to join their management team as a Customer Service Supervisor. In this leadership role, you will mentor the support staff and work closely with other supervisors to develop company protocols and drive hospital initiatives.

Health CareVeterinary

Responsibilities

Providing excellent client service including: greeting visitors warmly, answering telephones, and guiding clients and their pets to exam rooms
Scheduling patient appointments
Helping clients to understand the financial aspects of their visit; processing payments and insurance claims
Assisting clients in selecting the right products and services for their individual pet
Educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)

Qualification

Client serviceTeam managementVeterinary knowledgeCommunication skillsLeadership

Required

Enthusiastic and outgoing personality that loves people
Experience in client service
Ability to develop company protocols
Ability to direct procedural change
Ability to mentor support staff
Ability to interact directly with clients
Ability to guide, train, and nurture front desk administration team
Ability to provide excellent client service including greeting visitors warmly, answering telephones, and guiding clients and their pets to exam rooms
Ability to schedule patient appointments
Ability to help clients understand the financial aspects of their visit; processing payments and insurance claims
Ability to assist clients in selecting the right products and services for their individual pet
Ability to educate clients on general animal husbandry and non-medical pet care

Preferred

Candidates would preferably have a minimum of 2 years experience managing teams of 20+ team members

Benefits

Medical, dental and vision coverage
Generous pet discount
Competitive compensation
401(k) matching
Uniforms
Generous personal pet care discounts
Paid vacation/sick days

Company

Linnaeus

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Linnaeus Veterinary Ltd (A Mars Company).
dateFounded in 2014
location
Solihull, Solihull, GBR
people-size1001-5000 employees
web-link
http://www.linnaeusgroup.co.uk/

Funding

Current Stage
Late Stage
Total Funding
unknown
2018-06-07Acquired
Company data provided by crunchbase