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Similarweb · 15 hours ago

Account Manager, SMB

Burlington, MA

Full-time

Hybrid

Entry, Mid Level

$60K/yr - $84K/yr

2+ years exp

Similarweb is a company revolutionizing the way businesses interact with the digital world by providing market intelligence solutions. The Account Manager, SMB will manage relationships with small to medium-business customers, focusing on retention and business growth through customer engagement and product adoption.

AnalyticsArtificial Intelligence (AI)Business IntelligenceMarket Research

No H1B

Responsibilities

Managing and developing long-term partnerships with customers of our Market Intelligence solution

Working closely with a customer to increase user engagement and facilitate product adoption, both key components of driving retention

Proactively manage the renewal process to secure timely renewals and minimize churn

Implement strategies to increase retention and reduce attrition rates

Identifying opportunities for account expansion and revenue growth within your assigned customer base. Proactively presenting upsell and cross-sell opportunities to drive increased product adoption and usage

Develop strategies from Similarweb data to help your customers reach their business goals and KPIs

Sourcing, outbounding, and landing new contacts within a client’s organization to both find new users and level up your relationships

Qualification

Account managementCustomer successSales experienceSaaS experienceDigital marketing knowledgeAnalytical skillsInterpersonal skillsCommunication skillsProblem-solvingTeam player