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Floor & Decor · 7 hours ago

Assistant Department Manager Key Carrier (Deco)

Mobile, AL

Full-time

Onsite

Entry, Mid Level

1+ years exp

Floor & Decor is a company dedicated to providing exceptional customer service and product information. They are seeking an Assistant Department Manager Key Carrier to train and develop Product Sales Specialists while ensuring a positive shopping experience for customers. This role involves managerial duties, store operations, and maintaining store presentation standards.

Home DecorHome ImprovementRetail

Responsibilities

Act and work in a manner that is consistent with company’s core values

Available to open and/or close the store in an effective manner

Demonstrate a thorough understanding and compliance of arming and disarming the security alarm and opening closing procedures

Complete managerial responsibilities such as storage buy audits, markdown approval, overrides and cash office functions

Ensure store presentation standards are achieved and maintained

Complete the opening safety walk and all lift equipment inspections prior to store opening

Demonstrate the ability to lead morning huddles, execute Power Hours and function as a CARE Manager

Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management

Demonstrate the ability to effectively report a Workers Compensation and General Liability claim

Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures

Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service

Complete all product specialist certification courses

Demonstrate a thorough understanding of merchandise and installation

Ensure the overall merchandising, pricing and organization of the department

Communicate standard operating procedure direction and changes to all associates in a timely manner

Complete the Industrial Truck (forklift) proficiency testing and certification

Communicate inventory needs to management

Direct and assist the processing of merchandise to the showroom floor

Validate all product placement and pricing within the department

Greet every customer in a helpful and courteous manner

Assist customers with product questions and selections

Process customers at check-out using the point of sale (POS) system

Process customer refunds and exchanges according to established guidelines

Present ‘how-to’ classes to customers

Follow established cash, check and charge card acceptance procedures

Answer the telephone according to accepted guidelines

Stock and tag merchandise displays as required

Create price tags and merchandise signs

Qualification

Customer service experienceManagerial responsibilitiesCommunication skillsForklift certificationProduct knowledgeLoss preventionCash handlingTeam leadership

Required

High School Diploma or GED

1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company

Excellent communication skills (verbal & written)

Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency