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Entrega · 5 days ago

Account Support Specialist - Automotive Retail

Troy, MI

Full-time

Onsite

Entry Level

1+ years exp

Entrega is a company that specializes in OEM software applications for the automotive retail sector. They are seeking an Account Support Specialist who will manage relationships with Dealers, support onboarding, recommend customizations, and drive utilization through training and influence.

AppsInformation TechnologySoftware

Responsibilities

Portfolio Management - This role is a trusted advisor to Dealers regarding the OEM’s proprietary software applications. To become the trusted advisor, the Account Support Specialist will know how to customize and leverage the applications to achieve the Dealer’s unique goals, and effectively communicate with urgency, empathy, and value. The Account Support Specialist will drive Dealer engagement and utilization with the platform through best practice training and platform benefits

Project Management - As related to the overall software application onboarding process; the Account Support Specialist will provide pivotal support to not only the Dealer but also OEM Field Representatives and OEM They have required attendance to priority meetings to observe and hold all teams accountable to the prescribed process, ensure milestones are attained, escalating any blockers to onboarding success to pertinent stakeholders. They also advocate for the Dealer regarding their technical issues or other desires or concerns. They ensure that the Dealer is technically and behaviorally ready to launch with the applications

Technical Solutions - Dealers and/or the development teams will engage this role to prescribe and develop customized solutions related to Dealer questions and/or issues about the applications. This role is expected to thoroughly investigate these Dealer questions and/or issues through independent research, asking discovery questions and conducting root cause analysis. This role requires a continued learning of the applications, Dealership inventory data process, and third-party vendor functionality

Additional Responsibilities - Perform other tasks and duties as required to support and contribute to the overall success of the organization

Qualification

OEM software applicationsProject managementAccount managementProblem solvingLearning agilityTeam collaborationTime managementOrganizational skillsSelf-starter

Required

Ability to work independently as well as in a team environment

Comfortability working under pressure or strict deadlines

Demonstrated ability to solve problems and formulate recommendations

Passion for learning and personal growth

Possess organizational and prioritization skills

Self-starter with a high degree of integrity and professionalism

Understanding of organizational methods, time management process, and project management foundations

Bachelor's degree plus 1+ years work experience in sales, account management, project coordination, project management, or a client focused industry required