Apply on Employer Site

Rosie’s Gaming and Colonial Downs · 3 hours ago

Shift Manager, Games-Ex

Hampton, VA

Full-time

Onsite

Entry, Mid Level

$55K/yr - $55K/yr

2+ years exp

Colonial Downs Group is an inclusive and fun workplace that operates several brands across Virginia. The Shift Manager, Games-Ex is responsible for assisting with the day-to-day operations of the gaming department, ensuring compliance and profitability while managing staff and guest interactions.

Racing

Responsibilities

Assists in the process of hiring, training, development, and efficient management of the gaming operations staff

Plans and organizes workloads and staff assignments as well as trains, motivates, and evaluates assigned staff

Maintains department standards, guidelines, and objectives, and oversees other administrative processes, such as staffing and payroll

Positively affects interactions with guests and co-workers and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow Team Members to extend to other departments

Has knowledge of all HHR machines on the gaming floor and can determine proper payouts

Surveys and evaluates the gaming floor to adjust staffing levels to better serve the guest

Communicates with other department managers for situations that may arise and provides excellent guest service to guests and any needs they may have

Assists with scheduling training classes, issuing memos, maintaining payroll records for all department team members, providing pertinent information to all direct reports

Completes all reports and projects delegated by the Gaming Operations Manager for projects

Ensures that all jackpot transactions are completed accurately, and that jackpot slips and payment procedures are compliant with departmental internal controls and are completed within a reasonable amount of time

Ensures that all department paperwork and data entry is entered and completed correctly and that all forms have the required signatures. Documents may include but are not limited to, jackpot slips, appropriate tax documents, and guest claim forms

Ensures that all HHR machines are functioning properly and are available for play of guests

Knowledgeable of all Virginia Racing Commission rules and regulations

Takes appropriate action based on observations, as directed, or established by the company policy, procedures, or Virginia Racing Commission regulations

Maintains knowledge of gaming laws/racing regulations, and company policies to ensure adherence to all safety protocols and procedures

Performs other related duties as assigned

Qualification

Gaming regulations knowledgeSupervisory experienceMoney handling skillsConflict resolution skillsGuest service skillsWork under stressCommunication skillsInterpersonal skills

Required

Excellent verbal and written communication skills

Excellent guest service and interpersonal skills

Conflict resolution and mediation skills

Strong and accurate money handling skills

Ability to work under stress in a fast-paced environment

Knowledge of gaming regulations, compliance requirements, and best practices

High school diploma or equivalent

Two (2) years or more in a supervisory position is required in a high volume, complex environment

Other combinations of education and experience may be considered

Must obtain and maintain a valid racing license

The Team Member will be required to stand and walk the duration of the shift

While performing the duties of this job, the Team Member is frequently required to stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear

The Team Member may be required to lift up to 50 pounds

The Team Member may be required to work long hours, including nights, weekends, and holidays

The noise level in the work environment is usually moderate to loud

The work environment may vary in levels of crowds, noise, flashing lights, and secondhand smoke, depending on the assigned station and guest volume