Zip Co · 1 day ago
Senior Director, Merchant Integration & Enablement
United States
Full-time
Remote
Lead/Staff, Director/Executive
$217K/yr - $260K/yr
12+ years expZip Co Limited is a digital financial services company that offers innovative, people-centered products. They are seeking a Senior Director for Merchant Integration and Enablement to lead merchant integration strategies and ensure exceptional merchant experiences through effective onboarding and support.
FinanceFinancial ServicesFinTechPayments
Responsibilities
Own merchant integration strategy: Lead pre/post-sales enablement, embedded payments, and scalable onboarding with clear impact metrics
Drive cross-functional influence: Shape product direction as part of the senior PD&E team, embedding merchant needs into core roadmap decisions
Driving pre sales technical support and post sales merchant enablement
Guiding merchants and partners through technical integrations and certifications
Acting as the merchant voice to help shape ZIP products and services
Building scalable processes that improve time to integration and long term merchant success
Partnering closely with Sales, Partnerships, Product Management, and Engineering to align priorities and deliver measurable outcomes
Define and execute the merchant integration and technical enablement strategy for ZIP US
Partner with Sales to deliver pre sales technical support, solution design, and integration readiness for prospective merchants and embedded partners
Lead post sales integration and technical enablement efforts that ensure merchants are successfully onboarded and supported at scale
Drive embedded partnership execution, ensuring ZIP is seamlessly integrated into partner platforms and third party ecosystems
Serve as the merchant advocate, ensuring merchant voice and industry perspective inform product strategy and roadmap decisions
Champion secure by design and resilient by design principles in all merchant integrations to meet regulatory and customer trust expectations
Establish and track key metrics including time to integration, merchant satisfaction, and SLA and SLO attainment
Build, lead, and develop a team of merchant integration and technical enablement professionals to deliver against strategic objectives
Qualification
Required
Bachelor's degree in Business, Computer Science, Engineering, or a related field; a graduate degree is a plus
12+ years of experience in payments, merchant services, or fintech with at least 5 years in senior leadership roles
Direct experience leading pre sales support, post sales merchant enablement, or integration teams in a payments context
Proven ability to scale merchant onboarding, integration, and technical enablement models in regulated, high trust environments
Strong track record of partnering with Sales, Product, Engineering, and Partnerships to deliver commercial and technical outcomes
Demonstrated success in building and leading high performing teams that deliver measurable results
Ownership and accountability – you proactively address challenges, reduce merchant friction, and work to elevate standards and outcomes
Industry expertise – you bring strong payments experience with a deep understanding of merchant services, acquiring, and embedded payments models
Technical acumen – you can translate complex payment and integration concepts for both technical and business stakeholders
Exceptional communication and presentation skills – you are confident in engaging merchants, industry partners, and internal executives, representing ZIP with credibility and influence
Inspiring leader with strong presence and the ability to influence across internal and external stakeholders
Strategic thinker with operational discipline who balances customer needs, compliance requirements, and business priorities
Inclusive and pragmatic leader who values diverse perspectives and builds high performing teams aligned to ZIP's mission
Deep understanding of merchant payments ecosystems including acquiring, processing, and embedded models
Expertise in solution engineering, merchant integration, onboarding, and lifecycle enablement
Familiarity with payment compliance frameworks including PCI DSS, SOC2, and Reg Z
Metrics oriented leader with focus on integration efficiency, merchant satisfaction, and operational excellence
Demonstrated understanding of how generative AI and machine learning can be responsibly and effectively leveraged within merchant integrations
Experience integrating AI into workflows and technical strategies, either directly or by leading engineering teams doing so
Benefits
Flexible working culture
Incentive programs
20 days PTO every year
Generous paid parental leave
Leading family support policies
Company-sponsored 401k match
Learning and wellness subscription stipend
Beautiful Union Square office with a casual dress code
Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available
Company
Zip Co
Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.
1001-5000 employees
H1B Sponsorship
Zip Co has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (4)
2022 (4)
Funding
Current Stage
Public CompanyTotal Funding
$1.55BKey Investors
Victory Park CapitalWestpacNational Australia Bank
2025-12-15Post Ipo Debt· $283M
2024-07-17Post Ipo Equity· $146.05M
2024-01-16Post Ipo Debt· $225M
Leadership Team
Cynthia Scott
Managing Director and Group CEO
Peter Gray
Co-founder & Global COO
Recent News
2025-12-03
MarketScreener
2025-12-03
Company data provided by crunchbase