Customer Success Onboarding Manager jobs in United States
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Connecteam · 4 months ago

Customer Success Onboarding Manager

positionNew York, United States
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$70K/yr - $90K/yr
date1+ years exp

Connecteam is a fast-growing startup focused on improving the workforce experience for mobile and low-tech employees. The Customer Success Onboarding Manager will develop customer relationships to promote retention and loyalty while ensuring high levels of customer satisfaction through onboarding and support.

ComputerSaaSSoftwareVirtual Workforce

Responsibilities

Onboard, grow, and maintain our customer base
Work closely with our customers with the drive to help them change their workplace and achieve their business goals
Become a trusted advisor and ambassador of change in our customers’ workplace
Become the customer advocate in Connecteam, collaborating with our Product, Development, Marketing and Sales teams
Assess client health and develop strategies to mitigate churn
Proactively identify customers who aren’t maximizing their opportunity with our product and reach out to create an action plan to help them achieve success

Qualification

B2B SaaS experienceCustomer Success ManagementFluent EnglishSuperb communication skillsTech-savvySpanishTeam playerGrowth mindsetPositive attitude

Required

Fluent English (spoken and written) - MUST
A minimum of one year's experience as a CSM
Superb written and verbal communication skills
Tech-savvy with a Startup mentality that includes working in a dynamic and fast paced environment
A team player that enjoys getting and providing feedback, sharing ideas, and constantly improving together
A strong work ethic, integrity and desire to succeed
Positive attitude, empathy, and high energy!
Growth mindset and thrive in the building stage of a nascent team

Preferred

Experience in B2B SaaS – HUGE ADVANTAGE
Speaking Spanish- Huge advantage!

Benefits

Medical coverage.
Insurance plan.
Paid time off for vacation, sick days.

Company

Connecteam

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Connecteam is a multi-functional and workforce management mobile solution for companies that manage on-the-go teams.
dateFounded in 2016
location
New York, New York, USA
people-size201-500 employees
web-link
https://connecteam.com

Funding

Current Stage
Growth Stage
Total Funding
$158M
Key Investors
Google for Startups
2022-03-02Series C· $120M
2021-04-28Series B· $37M
2021-01-26Non Equity Assistance

Leadership Team

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Yonatan Nuriel
VP R&D & Co-founder
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A
Asaf Haviv
Chief Financial Officer
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Recent News

Research and Markets
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2025-08-26
GlobeNewswire News Room
United States Absence Management Market to Hit Valuation of US$ 742.87 Million By 2033 | Astute Analytica
2025-03-26
Business Wire
Connecteam Brings Its All-in-One Workforce Management App to UK Care Week
2023-03-14
Company data provided by crunchbase