CJ Logistics America · 3 months ago
Bilingual (Korean/English) Account Manager
Des Plaines, IL
Full-time
Hybrid
Entry, Mid Level
$50K/yr - $62K/yr
2+ years expCJ Logistics America is a leading logistics provider specializing in multimodal logistics services. They are seeking a proactive Bilingual Account Manager to oversee client relationships, ensuring satisfaction and identifying growth opportunities while effectively communicating with Korean-speaking clients.
Transportation/Trucking/Railroad
No H1B
Responsibilities
Client Relationship Management – Serve as the primary point of contact for assigned accounts, fostering strong relationships and trust
Account Retention – Ensure customer satisfaction by proactively addressing concerns and delivering consistent, high-quality service
Growth Opportunities – Identify and pursue opportunities to expand services and increase revenue within existing accounts
Operational Coordination – Collaborate with internal teams to ensure seamless execution of shipments, accurate documentation, and timely communication
Performance Monitoring – Track and analyze account performance; provide insights and recommendations to improve service and strengthen partnerships
Reporting – Deliver regular updates to clients regarding shipment status, key performance metrics, and strategic insights
Problem Resolution – Respond promptly to operational issues, shipment delays, or service disruptions, ensuring client expectations are met or exceeded
Client Education – Keep clients informed of new services, industry trends, and company updates to encourage ongoing engagement and loyalty
CRM Management – Maintain accurate, up-to-date records of account activities, communications, and opportunities in the CRM system
Qualification
Required
Fluency in both English and Korean is required
2+ years of experience in account management, logistics, or a related customer-facing role
Bachelor's degree in Business, Logistics, or a related field
Excellent communication and interpersonal abilities
Strong problem-solving and conflict-resolution skills
Detail-oriented with excellent organizational and multitasking capabilities
Proficient in CRM systems, Microsoft Office Suite, and Google Workspace
Fluent in Korean and English (both written and verbal)
Client-focused with a dedication to building and maintaining long-term relationships
Self-motivated and capable of working independently as well as collaboratively
Adaptable and effective in fast-paced, high-pressure environments
Preferred
Prior experience in freight brokerage or the logistics industry is a strong plus
Familiarity with freight operations and TMS (Transportation Management Systems) is a plus
Benefits
Full health insurance (medical, dental and vision)
401(k)
Life insurance
Tuition assistance
PTO and MORE!
Company
CJ Logistics America
CJ Logistics America is a North American-based integrated supply chain service organization with operations in the United States, Mexico, and Canada.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ken Heller
Chief Operating Officer
Aaron Dumbauld
Director, Strategic Partnerships
Company data provided by crunchbase