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Universities of Wisconsin · 3 months ago

Learning and Technology Services: Desktop Support Specialist

Eau Claire, WI

Full-time

Onsite

Mid Level

3+ years exp

The Universities of Wisconsin is seeking a Desktop Support Specialist for their Learning and Technology Services at UW-Eau Claire. This role involves providing technical consulting and support for various computing platforms, supervising student employees, and ensuring effective IT service delivery across the campus.

Higher Education

Responsibilities

Develops and facilitates individual and group end user trainings, answers questions, and provides information specific to complex information technology end user products and services

Serves as a main point of contact for individuals and groups providing advanced-level organizational information about technology resources and addressing their needs

Leads, schedules logistics, and secures resources for the completion of technology system integrations, compatibility tests, and functionality maintenance according to established user requirements

Designs, implements, troubleshoots, and resolves complex data, network connectivity, client/server processes, and application issues according to established policies and procedures

Completes procurements, installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently

Prepares and distributes reports on assigned unit's performance, recommending adjustments to operational procedures to improve the effectiveness of programs and services

Serves as the initial supervisor and point of contact on escalated customer services requests or production issues, either resolving or escalating the requests and issues

Resolves or escalates personnel issues, makes recommendations on applicants after assessing the qualifications of potential new hires, and makes recommendations on the selection of applicants

Guides the daily activities of an information technology staff by assigning work, evaluating performance, and developing documentation

Qualification

Troubleshooting technology issuesCustomer service skillsMacOSWindowsCertifications DellCertifications AppleCertifications MicrosoftCertifications JAMFTicketing systemsWritten communicationOral communicationAttention to detailProblem-solving skills

Required

Three years of experience in troubleshooting and solving technology related issues

Ability to meet with faculty, staff, and students and work through any technical issues or concerns they are having in a professional and polite manner

Excellent written and oral communication skills

Ability to meet deadlines

Attention to detail

Ability to work under pressure