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Everlywell · 4 months ago

Print Comms Specialist

Austin, TX

Full-time

Hybrid

Entry Level

1+ years exp

Everly Health is committed to transforming lives with modern, diagnostics-driven care. The Print Comms Specialist will be responsible for managing client communications, ensuring accuracy and timeliness in data entry, and supporting the communications team in various operational activities.

Health CareHealth DiagnosticsMedical

Responsibilities

Report directly to the Supervisor of Communications to ensure that operational activities related to company policies and procedures are followed

Enter alphabetic, numeric, or symbolic data from source documents into the computer following format displayed on screen and enter necessary code to mail merge communications to members and physicians

Organize and monitor client communications to ensure the correct cover letter and lab report are delivered

Read incoming correspondence and gather data for program communications

Review and approve new and updated client communications

Provide communication and follow up to ensure team members are fully informed of all new information related to programs, procedures, customer needs and company related issues, changes or actions

Keep track of received data and outgoing communication source documents

Prepare and sort source documents and identify and interpret data to be entered in a timely manner that complies with SLAs

Contact preparers of source data to resolve questions, inconsistencies, or missing data

File requisitions, work orders or requests for materials, tools or other stock items and keeps updated records for supervisor’s review

Update job knowledge by studying new product descriptions; participating in educational opportunities and completing mandatory training

Taking on other tasks or projects to support employees, other managers, and call center operations

Qualification

Healthcare experienceProficiency with technologySoftware applications45+ WPMMultitaskingCalm under pressure

Required

Associates degree or equivalent combination of education and experience

1-2 years of related experience

Proficiency with necessary technology, including computers, software applications, phone systems, etc

Familiar with company products, services, and policies

45+WPM

Ability to multitask and remain calm under pressure, especially during peak hours or intense situations

Preferred

Healthcare experience is a plus

Company

Everlywell

Glassdoor2.6

Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers.

Founded in 2015

Austin, Texas, USA

201-500 employees