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Pottery Barn · 2 hours ago

Lead Sales (Key Holder), Full Time, Costa Mesa - Pottery Barn

Costa Mesa, CA

Full-time

Onsite

Entry, Mid Level

$17/hr - $23/hr

1+ years exp

Pottery Barn is a premier specialty retailer of high-quality products for the kitchen and home. The Lead Sales (Key Holder) role involves inspiring customers, driving sales, and ensuring exceptional customer service while supporting management in daily operations.

Consumer GoodsHome DecorHome RenovationManufacturingProduct Design

No H1B

Responsibilities

Create engaging experiences for customers by sharing expertise on enhancing your home

Provide daily support to the management team by performing opening and closing routines, register functions and back office procedures

Provide supervision to ensure store is meeting financial goals and associates are providing World-Class service to our guests

Ensure store meets visual, replenishment, cleanliness, safety and back of house standards during manage-on- duty shifts

Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority

Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy

Qualification

Retail sales experienceLeadership skillsVisual merchandisingEffective communicationOrganization skillsMotivational skills

Required

Effective communication, organization and leadership skills

Proven ability to motivate and influence others through personal actions and examples

Must be able to be mobile on the sales floor for extended periods of time

Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques

Full time associates are expected to have open availability to meet the needs of the business

Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday)

Preferred

1-3 years retail sales experience with shift supervision experience preferred

1-2 years experience in home related design, visual merchandising, or stockroom responsibilities preferred (specialty retail preferred, but not required)