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JMARK - IT Support and IT Services · 4 months ago

Account Executive (Communications)

Springfield, MO

Full-time

Onsite

Mid, Senior Level

5+ years exp

JMARK is a leading provider of managed IT services, cybersecurity solutions, cloud technologies, and strategic IT consulting. The Account Executive's role is to identify prospects, develop business relationships, and acquire new clients while ensuring that the solutions align with client goals and expectations.

Information TechnologySoftware

Growth Opportunities

Responsibilities

Learn and be able to explain the Communications Solutions products and be able to prepare proposals for prospects and Clients. Have the ability to explain the benefits and cost structures in a way that business leaders can appreciate

Collaborate with marketing, support, community partners, product management and account management to facilitate new programs, messages, campaigns, and offerings for Telecommunications products and services

Oversee the handoffs to the Project/Service Team with Telecommunications products so they are setup for success. Make sure that we are exceeding our customer's expectations and creating a wow client experience

Direct the communications and reporting process for Telecommunications. Make sure communication is frequent and being delivered to all parties in throughout the sales process

Continue to build and develop relationships with our current Telecommunications client base

Provide an additional point of contact for escalated customer issues

Provide technology and business advice to the prospects. This process includes strategies and guidance but may not require direct hands on support with customers or end users

Use your knowledge and experience to prioritize work for prospects and clients that provide the best long-term outcome for JMARK and its prospects/clients

Develop and maintain relationships with prospects that further enhance JMARK's positive reputation through exceptional customer service and business solutions

Maintain all opportunities in the JMARK CRM system with up to date and accurate information in order for the pipeline to be accurate. Accurate pipeline management facilitates proper planning, resource allocation and client commitments

Work with the JMARK Team to facilitate the development and management of the JMARK client relationship

Participate in ongoing training

Keep current on industry trends and report findings to team members that directly affect the quality and profitability of JMARK

Continually develop business, management, and teamwork skills in order to facilitate the trusted technology and business relationships, which lead to greater success and efficiency

Identify and mentor team members on areas of expertise

Participate in company-sponsored position related activities

Direct and develop the Account Management Team to leverage relationships in their assigned areas to increase and close new business opportunities

Develop and enforce processes to track and improve the performance of the Account Manager Team. Work closely with the Director of Business Development to ensure overall team success in relation to defined metrics

Identify and implement opportunities to improve sales processes, drive accountability, and raise the standard of team performance to increase revenue generation and customer satisfaction

Maintain a professional and clean appearance

Be responsible for the Account Management Teams monthly sales quota including gross profit on hardware/software and bid labor projects for Telecommunications and Workplace

Provide leadership to drive sales, and assist the Account Managements Teams increase in MRR on a quarterly basis

Qualification

Client relationship managementSales process managementFormal presentationsBusiness developmentCollaboration with departmentsCustomer service orientationInterpersonal skillsAttention to detailSelf-motivatedTeam-orientedEffective communication

Required

5-10 years of best practices experience with client relationships and sales process

Ability to propose technology and business solutions that meet or exceed the needs of the prospects or clients

Ability to prepare and deliver formal presentations and proposals for prospects and/or clients

Ability to communicate with prospects, clients and JMARK teammates to ensure expectations are clear, reasonable and attainable

Ability to collaborate with other departments to help identify and determine the best solutions for JMARK, prospects and clients

Ability to conduct research on emerging solutions, services, protocols, and standards related to the provision of services and business development efforts

Familiarity with best practices with sourcing, business development, client relationships and sales process management

Proven record of accomplishment of developing and maintaining client relationships

Demonstrated experience in setting and meeting individual and team goals

Solid relationship management and performance management skills

Strong business skills and experience in dealing with business leaders

Strong customer service orientation

Proven ability to deal with adversity and maintain a calm composure

Ability to effectively prioritize and execute tasks in a high-pressure environment

Exceptional interpersonal skills, with a focus on listening and questioning

Ability to research issues and products as required

Ability to present ideas in business-friendly and user-friendly language

Highly self-motivated and directed