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monday.com · 2 weeks ago

Senior Business Analyst, Customer Strategy Planning & Analytics

New York, NY

Full-time

Hybrid

Senior Level, Lead/Staff

$150K/yr - $170K/yr

8+ years exp

monday.com is a company focused on delivering data-driven insights to enhance customer experiences. As a Senior Business Analyst, you will manage the analytics lifecycle, develop metrics and dashboards, and collaborate with various teams to improve customer outcomes and drive growth.

Computer Software

Growth Opportunities

No H1B

Responsibilities

Customer Health & Retention Analysis: Develop metrics, dashboards, and deep‑dive analyses on NDR, GDR, churn, adoption, and product usage to surface growth opportunities and risk signals

Insights & Reporting for the CCO: Lead the weekly/monthly business‑review cadence, delivering timely insights that guide customer strategy, resource allocation, and account‑level plays

Predictive Modelling & Forecasting: Build models to predict renewal likelihood, expansion potential, and churn drivers; partner with Data Engineering to productionize solutions in Snowflake and Looker

Data Visualization & Storytelling: Design intuitive dashboards and executive‑level presentations that translate complex findings into clear, actionable narratives

Cross‑Functional Collaboration: Work closely with Customer Success, Support, Product, Finance, and Revenue Operations to design programs that improve customer outcomes and drive NDR

Operational Enablement: Provide ad‑hoc analysis for capacity planning, strategic planning, and executive‑level requests

Qualification

Customer analyticsSQLData visualizationPredictive modelingB2B SaaS experienceAnalytical skillsBusiness modelingCustomer success operationsCross-functional collaborationStorytelling

Required

8+ years in customer analytics, customer success operations, or revenue analytics within a B2B SaaS environment partnering closely with post‑sales teams

Demonstrated business modeling skills—able to translate customer and operational data into scenarios, forecasts, and actionable revenue insights

Exceptional analytical and storytelling skills—able to distill complex findings into clear, actionable insights for non‑technical audiences

Proficient SQL skills—you can write and maintain easily understood queries in Snowflake (or similar warehouses)

Proven experience designing dimensional data models and building self‑serve dashboards in Looker, Tableau, or comparable BI tools

Bachelor's degree (or equivalent practical experience) in an analytical or quantitative field

Preferred

Hands‑on expertise creating customer health scores, churn/expansion propensity models, and predictive retention forecasts

Familiarity with customer‑centric platforms (e.g., Gainsight) and CRM systems (e.g., Salesforce) as well as key CS metrics (CSAT)

Prior support of Customer Success or Customer Operations teams

Benefits

Competitive salary and benefit package

Bonus potential

Eligibility to take part in the company equity incentive program

Monthly stipends for food, wellness, and commuter work

Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills

Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified

We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding

Company

monday.com

Glassdoor4.4

The monday.com Work OS is a low code- no code platform that democratizes the power of software so organizations can easily build work management tools and software applications to fit their every need.

Founded in 2012

Tel Aviv, Israel, IL

1001-5000 employees