USAA · 3 months ago
Senior Personal Property Adjuster - Field
United States
Full-time
Remote
Mid, Senior Level
$64K/yr - $122K/yr
2+ years expUSAA is dedicated to empowering its members to achieve financial security and is seeking a Senior Personal Property Adjuster. In this role, you will investigate, evaluate, negotiate, and settle complex property insurance claims while ensuring compliance with state regulations and providing exceptional service to members during their life events.
BankingFinancial ServicesInsuranceVenture Capital
No H1B
Responsibilities
Proactively manages assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage
Partners with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance
Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics
Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving moderate complexity policy terms and contingencies
Determines and negotiates moderate complexity claims settlement. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes
Maintains accurate, thorough, and current claim file documentation throughout the claims process
Applies proficient knowledge of estimating technology platforms and virtual inspection tools; Utilizes platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims
Applies working knowledge of industry standards of inspection, damage mitigation and restoration techniques
Serves as an informal resource for team members
Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations
Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours
May be assigned CAT deployment travel with minimal notice during designated CATs
Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
High School Diploma or General Equivalency Diploma
2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience
Developing knowledge of residential construction
Working knowledge of estimating losses using Xactimate or similar tools and platforms
Demonstrated negotiation, investigation, communication, and conflict resolution skills
Working knowledge of property claims contracts and interpretation of case law and state laws and regulations
Proficient in prioritizing and multi-tasking, including navigating through multiple business applications
May need to travel up to 50% of the year (local & non-local) and/or work catastrophe duty when needed
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts
Preferred
Prior experience adjusting property claims using virtual technologies such as ClaimsXperience
Prior advanced knowledge of Xactcontents
Prior experience handling Contents only in higher severity/complex Large Loss claims
Bachelor's degree
Industry designations such as CPCU, AIC, SCLA
Currently reside within or have the ability to self-relocate within 1 hour driving distance from Philadelphia, PA International Airport
Currently hold an active Adjuster License
US military experience through military service or a military spouse/domestic partner
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
Recent News
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2026-01-11
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