AMD · 4 months ago
Customer Operations Account Manager
San Jose, California
Full-time
Onsite
Mid Level
$90K/yr - $154K/yrAdvanced Micro Devices, Inc (AMD) is dedicated to transforming lives with technology. The Customer Operations Account Manager is essential for maintaining operations between AMD and its customers, focusing on relationship management, operational excellence, and strategic project execution.
AI InfrastructureArtificial Intelligence (AI)Cloud ComputingComputerEmbedded SystemsGPUHardwareSemiconductor
No H1B
U.S. Citizen Only
Responsibilities
Review customer backlogs and collaborate with stakeholders to resolve issues
Manage business through all product lifecycle stages (NPI, EOL)
Oversee inventory and DOI to minimize costs
Manage demand vs. supply profiles for direct customers or distribution channels
Monitor consumption rates and ordering patterns for demand/supply analysis
Manage on-time revenue forecasting based on forecasts
Identify and manage strategic relationships to ensure business continuity
Drive key projects and provide consultative advice to management
Collaborate within the team to share best practices and remove obstacles
Continuously develop skills and adopt new tools/processes
Ensure efficient service through operational excellence and customer collaboration
Lead and collect feedback on new process implementations
Engage with customers through regular business reviews and meetings
Provide guidance on operational issue resolution
Support customer operations with a high-level understanding of business processes
Qualification
Required
Building and maintaining robust relationships at both operational and managerial levels within AMD and its customer organizations
Managing expectations, enhancing operations, and resolving issues related to orders, supply, delivery, and forecasts
Reviewing customer backlogs, managing the product lifecycle, overseeing inventory, and ensuring accurate demand and supply analysis
Driving key projects, providing strategic advice, and engaging in regular customer reviews to support organizational goals
Excelling in relationship-building and effective communication
Proactive problem solving and adaptability to change and uncertainty
Demonstrating leadership and teamwork to achieve goals and drive continuous improvement
Detail-oriented and analytical engagement with customers and stakeholders to ensure operational excellence
Preferred
Strong supply chain knowledge and project management experience
Understanding of business strategy and process improvement
Strong problem-solving skills and ability to implement solutions
Ability to write executive communications
Strong oral and presentation skills, capable of discussing operational concepts with customers, management, and team
Proficiency in Excel, PowerPoint, and Power BI
Ability to manage internal and external conflicts
Experience in developing and strengthening customer relationships
Strong analytical skills with the ability to manage cross-functional dependencies
Ability to deal with uncertainty
Experience with data center customers preferred
Bachelors or Masters Degree in Business or Supply Chain preferred
Company
AMD
Advanced Micro Devices is a semiconductor company that designs and develops graphics units, processors, and media solutions.
Founded in 1969
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
OpenAIDaniel Loeb
2025-10-06Post Ipo Equity
2023-03-02Post Ipo Equity
2021-06-29Post Ipo Equity
Leadership Team
Lisa Su
Chair & CEO
Mark Papermaster
CTO and EVP
Recent News
2026-01-19
2026-01-18
2026-01-17
Company data provided by crunchbase