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O'Reilly Auto Parts · 7 hours ago

Installer Service Specialist

Boerne, TX

Full-time

Onsite

Mid Level

O'Reilly Auto Parts is a company with a strong promote-from-within philosophy, and they are seeking an Installer Service Specialist to service the needs of professional customers through the store’s installer counter. The role involves developing sales relationships with installers, ensuring timely order deliveries, and overseeing the daily activities of delivery specialists.

AutomotiveManufacturingRetailWholesale

Responsibilities

Work with installers/professional customers to develop sales relationships

Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner

Ensure delivery vehicles are serviced and maintained according to company standards

Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices

Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers

Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store

Ensures customers’ new core and warranty returns are picked up and credited in a timely manner

Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly

Assist on front counter as needed and, on the retail counter as needed

Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed

Assist with customer labor claims, making sure they are processed quickly and efficiently

All other duties as assigned