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ProService Hawaii · 6 hours ago

Administrative Support Specialist

Honolulu, HI

Full-time

Hybrid

New Grad, Entry Level

$17.31/hr - $23.80/hr

ProService Hawaii is the largest local HR partner in Hawaii, delivering comprehensive HR solutions to businesses and employees across the islands. The Administrative Support Specialist will be the first point of contact for clients and team members, ensuring a smooth caller experience and managing incoming calls with precision and urgency.

Business IntelligenceHuman Resources

Growth Opportunities

Hiring Manager

Tyler Tuipulotu, PHR

Responsibilities

Answer and triage all inbound phone calls, accurately routing callers to the appropriate department or individual within defined service levels

Manage voicemails and call queues to ensure timely follow-up and real-time responsiveness, with all team voicemails cleared by 10:00 AM daily

Document calls, messages, and case details with 98% accuracy to support efficient handoffs and case resolution

Use call center and internal communication tools (e.g., Slack, Teams, CRM platforms) to collaborate with internal teams and stay informed on availability and escalation paths

Support office operations by assisting with case queues, routing tasks, and maintaining workflow visibility for team leads