Brillio · 3 weeks ago
Sr. Product Manager - R01553596
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expBrillio is one of the fastest growing digital technology service providers, seeking a skilled Amazon Connect leader to join their cloud engineering team. The role focuses on designing and implementing scalable solutions using Amazon Connect and AWS services, while collaborating with cross-functional teams to deliver intelligent contact center solutions.
Artificial Intelligence (AI)Cloud ComputingEnterprise SoftwareConsultingBig DataAppsAnalyticsEnterprise ApplicationsMachine LearningMobile
Responsibilities
Lead end-to-end delivery of Amazon Connect implementations across multiple business units
Collaborate with cross-functional teams including engineering, operations, and customer support
Translate business requirements into scalable technical solutions using AWS services (e.g., Lambda, Lex, Polly, S3, Kinesis)
Manage project timelines, risks, and stakeholder communications
Ensure compliance with security, privacy, and operational standards
Drive continuous improvement and automation in contact center workflows
Qualification
Required
10++ years of experience in technical program management or solution architecture
Hands-on experience with Amazon Connect and related AWS services
Strong understanding of cloud infrastructure, contact center technologies, and telephony systems
Proven track record of delivering complex technical projects on time and within budget
Excellent communication and stakeholder management skills
Bachelor's degree in Computer Science, Engineering, or related field
Preferred
AWS certifications (e.g., Solutions Architect, DevOps Engineer)
Experience with CRM integrations (e.g., Salesforce, Zendesk)
Familiarity with Agile/Scrum methodologies
Prior experience in customer service or contact center operations
Company
Brillio
Brillio is a technology consulting and technology services company focused on the implementation of digital technologies.
5001-10000 employees
H1B Sponsorship
Brillio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (258)
2024 (240)
2023 (281)
2022 (314)
2021 (196)
2020 (406)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
The Orogen Group
2023-09-05Private Equity
2019-01-14Acquired
Leadership Team
Raj Mamodia
Chairman, Founder & CEO
Santosh Padmanabhan
Architect
Recent News
Canada NewsWire
2026-01-14
Financial Express
2025-03-21
Company data provided by crunchbase