Member Qualification Specialist jobs in United States
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Base Power Company · 3 months ago

Member Qualification Specialist

positionAustin
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

Base-power is modernizing the grid as the first engineering-led, technology-driven power company. The Member Qualification Specialist will be responsible for reviewing submitted photos of members’ homes, confirming completeness, and following up with members to ensure a seamless experience and successful installations.

BatteryElectrical DistributionEnergyEnergy ManagementEnergy StorageIndustrialPower Grid

Responsibilities

Carefully review incoming photos of member homes and enter corresponding data into internal tools while ensuring completeness and accuracy
Communicate directly with members via email, phone, and text to request additional photos, clarify missing information, and explain requirements in a friendly, professional, and supportive manner
Follow a detailed review checklist and technical criteria to make go/no-go decisions
Track the status of each submission in internal tools and ensure timely follow-up to keep installations moving forward
Collaborate closely with the Operations and Member Experience teams to surface trends, improve processes, and help resolve edge cases
Contribute to internal documentation and playbooks to help standardize and streamline the review process

Qualification

Customer communicationAttention to detailData entryTechnical checklistTech savvyOrganizedElectrical systemsTeam playerSelf-motivatedCalm under pressure

Required

0–5 years of experience in a customer-facing or data-entry role, or similar role requiring detailed process-orientation and communication
Strong attention to detail and the ability to follow structured processes and technical checklists
Clear and empathetic communicator with strong writing skills and a professional, comfortable phone presence
Self-motivated and organized, able to manage a high volume of reviews with consistency and accuracy
Comfortable asking questions, identifying unclear cases, and escalating when needed
Calm and positive under pressure, especially when working with members who need extra guidance
Tech savvy, with a knack for quickly mastering new tools, systems, and workflows
Comfortable with ambiguity and a fast-paced environment to quickly adapt to changes while maintaining high-quality work
Team player motivated by the mission who always puts the company's best interests first

Preferred

Experience with residential electrical systems is a bonus, but not required

Company

Base Power Company

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Base is building the future of American power. The grid is the largest, most complex machine in the world.
dateFounded in 2023
location
Austin, Texas, USA
people-size201-500 employees
web-link
https://www.basepowercompany.com

Funding

Current Stage
Growth Stage
Total Funding
$1.27B
Key Investors
AdditionThrive Capital
2025-10-08Series C· $1B
2025-04-09Series B· $200M
2024-05-07Series A· $68M

Leadership Team

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Zachary Dell
Co-Founder and CEO
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Recent News

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Company data provided by crunchbase